11:11 SYSTEMS

Total Rewards

• Set 11:11’s Total Rewards strategy and roadmap across compensation, benefits, incentives, job architecture, pay equity, and rewards governance
• Lead, coach, and develop a team of compensation and benefits professionals
• Set standards and governance for job levels, salary structures, market positioning, merit, incentive, promotion, benefits, and rewards decisions
• Advise senior leaders, HR Business Partners, Finance, Legal, and managers on complex compensation, benefits, retention, pay equity, and rewards strategy matters
• Lead market intelligence analysis for critical and hard-to-fill roles, including talent scarcity, labor-market dynamics, competitive rewards practices, and emerging risks
• Set the global benefits strategy while balancing employee needs, competitiveness, affordability, wellbeing, business priorities, and local requirements
• Oversee health and welfare benefits, pension and retirement plan compliance filings, regulatory reporting, audits, plan documentation, and vendor accountability
• Govern annual compensation cycles, benefits renewals, open enrollment, vendor relationships, compliance, and employee communications
• Design and build scalable workflows, decision tools, and reporting products using approved enterprise AI and HR technology
• Establish responsible practices for privacy, security, data quality, bias review, human oversight, and confidence in AI-supported insights
• Build manager and employee understanding of rewards and define success measures such as market alignment, pay equity, benefits value, retention, and trust
• Follow company values, data handling agreements, work procedures, policies, data privacy practices, compliance training, and policy acknowledgements
• Perform additional duties as assigned
• Report to the SVP of Human Resources

Senior Manager, Global Total Rewards

• Lead 11:11’s compensation and benefits strategy
• Set the Total Rewards strategy and roadmap across compensation, benefits, incentives, job architecture, pay equity, and rewards governance
• Lead, coach, and develop a team of Total Rewards professionals
• Define standards and governance for job levels, salary structures, market positioning, merit, incentives, promotions, benefits, and rewards decisions
• Advise senior leaders, HR Business Partners, Finance, Legal, and managers on complex compensation, benefits, retention, pay equity, and rewards strategy matters
• Lead market intelligence analysis for critical and hard-to-fill roles
• Assess talent scarcity, labor-market dynamics, competitive rewards practices, and emerging risks
• Set the global benefits strategy and oversee health, welfare, pension, and retirement plan compliance
• Govern compensation cycles, benefits renewals, open enrollment, vendor relationships, compliance, and employee communications
• Design scalable workflows, decision tools, and reporting products using approved enterprise AI and HR technology
• Establish responsible practices for privacy, security, data quality, bias review, human oversight, and AI-supported insights
• Build manager and employee understanding of rewards and define success measures
• Handle company data in accordance with data-handling agreements, procedures, and policies
• Complete annual compliance training certification and policy acknowledgements
• Perform additional duties as assigned

• Lead 11:11's compensation and benefits strategy and roadmap across compensation, benefits, incentives, job architecture, pay equity, and rewards governance
• Lead, coach, and develop a team of Total Rewards professionals
• Set standards and governance for job levels, salary structures, market positioning, merit, incentives, promotions, benefits, and rewards decisions
• Advise senior leaders, HR Business Partners, Finance, Legal, and managers on complex compensation, benefits, retention, pay equity, and rewards strategy matters
• Lead market intelligence analysis for critical and hard-to-fill roles, including talent scarcity, labor-market dynamics, competitive rewards practices, and emerging risks
• Set global benefits strategy while balancing employee needs, competitiveness, affordability, wellbeing, business priorities, and local requirements
• Oversee health and welfare benefits, pension and retirement plan compliance filings, regulatory reporting, audits, plan documentation, and vendor accountability
• Govern annual compensation cycles, benefits renewals, open enrollment, vendor relationships, compliance, and employee communications
• Design scalable workflows, decision tools, and reporting products using approved enterprise AI and HR technology
• Establish responsible practices for privacy, security, data quality, bias review, human oversight, and confidence in AI-supported insights
• Build manager and employee understanding of rewards and define measures of success such as market alignment, pay equity, benefits value, retention, and trust
• Work consistently with 11:11's Code of Business Ethics and Company Values
• Handle company data and information according to data handling agreements, procedures, and policies
• Complete annual compliance training certification and policy acknowledgements
• Perform additional duties as assigned

Cloud Engineer

• Deliver phone and email support services to meet 11:11 Systems’ service-level commitments
• Triage incoming support tickets for Enterprise Cloud Infrastructure and Disaster Recovery customers
• Act as an escalation point for L1/L2 Cloud Support Engineers
• Resolve customer problems, including participation in an after-hours on-call rotation
• Escalate and collaborate with Operations, Development, and other internal teams
• Take ownership of incident tickets within the area of responsibility
• Follow service-management best practices
• Deliver superior customer service and maintain professional relationships
• Own ticket escalations and ensure consistent follow-through
• Mitigate support-related incidents and problems
• Collaborate with vendors for support needs
• Ensure escalated customer tickets are addressed and referred to vendor support when needed
• Manage ticketing systems
• Handle company data and information according to data-handling agreements, procedures, and policies
• Review and follow company policies, data-privacy practices, annual compliance training, and policy acknowledgements
• Perform additional duties as assigned
• Report to the Manager of Service Operations

Cloud Engineer III

Network Engineer

• Provide 24/7 monitoring, advanced technical support, network design, implementation, and escalation for global network infrastructure
• Engineer, configure, install, maintain, and upgrade Fortinet, Cisco, and Palo Alto next-generation firewall devices
• Manage existing customer-facing networks and plan network expansion by recommending designs, hardware, and connectivity solutions
• Develop and review system and network designs for compliance with corporate security policies and best practices
• Implement and support SD-WAN, MPLS, wired and wireless Layer 2/Layer 3 connectivity, firewalls, routers, switches, and load balancers
• Provide multi-layered technical support to customers through Network Operations Center services
• Review and resolve broad, potentially service-impacting anomalies
• Escalate issues to appropriate resources or management when necessary
• Act as an escalation point for customer issues and internal work units
• Liaise with customers, vendors, and third-party providers to troubleshoot issues and participate in design sessions
• Track issues accurately in the ticketing system and provide timely customer updates on progress and resolutions
• Obtain and maintain technical certifications
• Follow company policies, data privacy practices, annual compliance training, and policy acknowledgements
• Perform additional duties assigned by the manager
• Report to the Director of Network Operations

Senior Network Operations Engineer

• Provide 24/7 monitoring, advanced technical support, network design, implementation, and escalation for global network infrastructure
• Engineer, configure, install, maintain, and upgrade Fortinet, Cisco, and Palo Alto next-generation firewalls
• Manage customer-facing networks and plan network expansion through recommended designs, hardware, and connectivity solutions
• Develop and review system and network designs for compliance with corporate security policies and best practices
• Implement and support SD-WAN, MPLS, wired and wireless Layer 2/Layer 3 connectivity, firewalls, routers, switches, and load balancers
• Provide multi-layered technical support through the Network Operations Center
• Review and resolve broad or potentially service-impacting anomalies
• Escalate issues to appropriate resources or management when necessary
• Act as an escalation point for customer issues and internal work units
• Liaise with customers, vendors, and third-party providers during troubleshooting and design sessions
• Track issues accurately in the ticketing system and provide timely customer updates
• Report to the Director of Network Operations
• Follow company policies, data privacy practices, compliance training, and data handling procedures
• Perform additional duties as assigned

Security Engineer

• Support SOC Management in setting tactical and operational goals and developing policies and procedures for detection, assessment, reporting, and response to security events
• Develop and fine-tune detection rules, correlation logic, and automation workflows across SIEM and SOAR platforms
• Serve as customer-facing escalation support for issues and security incidents escalated from Tier 1 and Tier 2 SOC Analysts
• Provide first-responder incident-response advisory support for clients experiencing security incidents within the scope of 11:11 Systems' software and systems
• Own the timeliness and accuracy of critical incident identification, advisement, and reporting internally and to customers
• Lead and support process-improvement initiatives to advance operational objectives, drive efficiencies, and improve KPIs
• Drive implementation and continuous improvement of new technologies, capabilities, frameworks, and methodologies
• Develop and maintain customer-facing security stacks, including SIEM, EDR, SOAR, WAF, and vulnerability scanning, and architect technical improvements
• Troubleshoot network connectivity and infrastructure issues affecting the Security Operations Team
• Advise on and help build SOC analyst training programs and provide cross-functional training
• Monitor emerging threats, risks, and exploits and translate that knowledge into updated SIEM detection rulesets
• Support service delivery with pre-production reviews for newly onboarded SIEM and EDR customers
• Participate in an on-call rotation for after-hours support
• Work in alignment with 11:11 Systems' Code of Business Ethics and Company Values, including responsible data handling and completion of required compliance training

Customer Success Manager

• Drive relationships with some of the largest customers
• Serve as a trusted advisor and partner throughout onboarding, implementation, renewal, and expansion
• Orchestrate across multiple organizational stakeholders
• Recognize customer goals and coordinate cross-functional teams to accomplish them
• Develop a deep understanding of customer needs and goals
• Establish a shared definition of success across multiple platforms
• Help customers reach business goals and maximize received value
• Deliver QBRs or MBRs demonstrating key business objectives and supporting customer experience
• Facilitate customer training on support applications and portals
• Contribute processes, ideas, and historical best practices to the Customer Success organization
• Cultivate internal and external customer relationships
• Identify key customer growth opportunities
• Collaborate supportively with colleagues in accordance with the company’s Code of Business Ethics and Company Values
• Responsibly receive, transmit, and handle company data and information
• Review and follow company policies and guidelines
• Perform additional duties as assigned

Senior Customer Success Manager

• Support SOC Management in setting tactical and operational goals and developing policies and procedures for detection, assessment, reporting, and response to security events
• Develop and fine-tune detection rules, correlation logic, and automation workflows across SIEM and SOAR platforms
• Serve as customer-facing escalation support for issues and security incidents escalated from Tier 1 and Tier 2 SOC Analysts
• Provide first-responder incident response advisory support for clients experiencing incidents within 11:11 Systems' software and systems
• Own the timeliness and accuracy of critical incident identification, advisement, and reporting internally and to customers
• Lead and support process improvement initiatives to advance operational objectives, drive efficiencies, and improve KPIs
• Drive implementation and continuous improvement of technologies, capabilities, frameworks, and methodologies
• Develop and maintain customer-facing security stacks, including SIEM, EDR, SOAR, WAF, and vulnerability scanning
• Architect technical improvements to existing processes
• Troubleshoot network connectivity and infrastructure issues affecting the Security Operations Team
• Advise on and help build SOC analyst training programs and provide cross-functional training
• Monitor emerging threats, risks, and exploits and translate that knowledge into updated SIEM detection rulesets
• Support service delivery with pre-production reviews for newly onboarded SIEM and EDR customers
• Participate in an after-hours on-call rotation
• Follow 11:11 Systems' Code of Business Ethics and Company Values, including responsible data handling and compliance training

• Drive relationships with some of the largest customers
• Serve as a trusted advisor and partner throughout onboarding, implementation, renewal, and expansion
• Orchestrate across multiple organizational stakeholders and coordinate cross-functional teams
• Develop a deep understanding of customer needs and goals and establish shared definitions of success across platforms
• Help customers reach business goals and maximize received value through problem solving
• Deliver QBRs or MBRs demonstrating key business objectives and supporting customer experience
• Facilitate customer training on support applications and portals
• Contribute processes, ideas, and historical best practices to the Customer Success organization
• Cultivate internal and external customer relationships
• Recognize key customer growth opportunities
• Handle company data and information according to data handling agreements, procedures, and policies
• Review and follow company policies, data privacy practices, annual compliance training certification, and policy acknowledgements
• Perform additional duties as assigned

• Drive relationships with some of the largest customers
• Serve as a trusted advisor and partner throughout onboarding, implementation, renewal, and expansion
• Orchestrate across multiple organizational stakeholders and coordinate cross-functional teams
• Develop a deep understanding of customer needs and goals
• Establish a shared definition of success across multiple platforms
• Help customers achieve business goals and maximize received value through problem solving
• Deliver QBRs or MBRs demonstrating key business objectives and supporting customer experience
• Facilitate customer training on support applications and portals
• Contribute processes, ideas, and historical best practices to the Customer Success organization
• Cultivate internal and external customer relationships
• Recognize key customer growth opportunities
• Handle company data and information according to agreements, procedures, and policies
• Review and follow company policies, data privacy practices, annual compliance training, and policy acknowledgements
• Perform additional duties as assigned

• Support SOC Management in setting tactical and operational goals and developing policies and procedures for security event detection, assessment, reporting, and response
• Develop and fine-tune detection rules, correlation logic, and automation workflows across SIEM and SOAR platforms
• Serve as customer-facing escalation support for issues and security incidents escalated from Tier 1 and Tier 2 SOC Analysts
• Provide first-responder incident response advisory support for clients within the scope of 11:11 Systems' software and systems
• Own the timeliness and accuracy of critical incident identification, advisement, and reporting internally and to customers
• Lead and support process improvement initiatives to advance operational objectives, drive efficiencies, and improve KPIs
• Drive implementation and continuous improvement of technologies, capabilities, frameworks, and methodologies
• Develop and maintain customer-facing security stacks including SIEM, EDR, SOAR, WAF, and vulnerability scanning, and architect technical improvements
• Troubleshoot network connectivity and infrastructure issues affecting the Security Operations Team
• Advise on and help build SOC analyst training programs and provide cross-functional training
• Monitor emerging threats, risks, and exploits and translate knowledge into updated SIEM detection rulesets
• Support service delivery with pre-production reviews for newly onboarded SIEM and EDR customers
• Participate in an on-call rotation for after-hours support
• Work in alignment with 11:11 Systems' Code of Business Ethics and Company Values, including responsible data handling and required compliance training

Account Manager

• Manage a territory of existing enterprise-level customer accounts throughout Japan
• Maintain frequent contact with customers to uncover opportunities, encourage upgrades, and cross-sell services
• Track expiring accounts and ensure renewals upon expiration
• Develop strong relationships with new and existing accounts
• Handle billing and support escalations for assigned accounts
• Schedule appointments with outside sales teams for product demonstrations and additional service interest
• Keep account contacts updated in the CRM system
• Educate new contacts about 11:11 Systems products
• Schedule and perform online presentations and demonstrations
• Manage and track sales activities in the CRM system
• Collaborate supportively with colleagues according to the company’s Code of Business Ethics and Company Values
• Handle company data and information according to data-handling agreements, procedures, and policies
• Follow company policies, data privacy practices, annual compliance training, and policy acknowledgements
• Perform additional duties as assigned

Enterprise Account Manager

• Manage a territory of existing enterprise-level customer accounts throughout Japan
• Maintain frequent contact with customers to uncover opportunities, encourage upgrades, and cross-sell services
• Track expiring accounts and ensure renewals upon expiration
• Develop strong relationships with new and existing accounts
• Handle billing and support escalations for assigned accounts
• Schedule appointments with outside sales for product demos and additional service opportunities
• Keep account contacts updated in the CRM system
• Educate new contacts about 11:11 Systems products
• Schedule and conduct online presentations and demonstrations
• Manage and track sales activities in the CRM system
• Collaborate supportively with colleagues in accordance with the company’s Code of Business Ethics and Company Values
• Responsibly handle company data and information according to agreements, procedures, and policies
• Review and follow company policies, data privacy practices, compliance training, and policy acknowledgements
• Perform additional duties as assigned

• Manage a territory of existing enterprise-level customer accounts throughout Japan
• Maintain frequent contact with customers to uncover opportunities, encourage upgrades, and cross-sell services
• Track expiring accounts and ensure renewals upon expiration
• Develop strong relationships with new and existing accounts
• Handle escalations, including unresolved billing or support issues
• Schedule appointments with outside sales for product demonstrations and additional service interest
• Keep account contacts updated in the CRM system
• Educate new contacts about 11:11 Systems products
• Schedule and conduct online presentations and demonstrations
• Manage and track sales activities in the CRM system
• Collaborate with colleagues consistently with 11:11’s Code of Business Ethics and Company Values
• Handle company data according to data handling agreements, procedures, and policies
• Review and follow company policies, data privacy practices, annual compliance training, and policy acknowledgements
• Perform additional duties as assigned