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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing cloud compute systems, including capacity planning and performance optimization, while ensuring superior customer service and adherence to data handling policies. Proficient in VMware technologies and cloud infrastructure services, with a strong focus on collaboration and compliance.
Highest-signal resume keywords
VMware AdministrationCapacity PlanningCloud Infrastructure ServicesVMware VCP CertificationCustomer Support
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Capacity PlanningCluster ProvisioningFleet ManagementKPI TrackingVMware AdministrationBackup SolutionsDisaster Recovery SolutionsCloud Compute Systems ManagementData Privacy PracticesTechnical Troubleshooting
Soft Skills
Customer ServiceCollaborationProfessional CommunicationProblem SolvingEthical Conduct
Tools & Technologies
VMware vCenterVMware vCloud DirectorVMware Configuration ManagerVMware NSXVeeamZerto
Certifications & Qualifications
VMware VCP CertificationVMware VCAP Certification
Industry Keywords
Cloud Compute SystemsData Center EnvironmentsBaaSIaaSDRaaSCompliance TrainingData Handling Agreements
Tech Stack
Tools & technologiesCloudVMware
About the role
Key responsibilities & impact- Manage all aspects of 11:11’s cloud compute systems
- Optimize, implement, and maintain cloud-based systems
- Perform capacity planning, cluster provisioning, fleet management, alert monitoring, and escalations
- Own and be accountable for assigned cloud compute system responsibilities
- Act as an escalation engineer for customer problems, including participation in the after-hours engineering on-call rotation
- Provide escalation support to Level I Cloud Operations Engineers
- Manage cluster compute capacity, including hosts and CPU/memory
- Develop, track, and report KPIs related to cloud system capacity, including CPU, memory, and storage
- Provide accurate, timely, and professional responses to escalated customer support tickets
- Follow cloud compute systems management best practices
- Deliver superior customer service and maintain professional relationships
- Collaborate supportively with colleagues in accordance with the company’s Code of Business Ethics and Company Values
- Handle company data and information according to data handling agreements, procedures, and policies
- Review and follow company policies, data privacy practices, annual compliance training, and policy acknowledgements
- Perform additional duties as assigned
- Report to the Manager of Cloud Operations
Requirements
What you’ll need- Bachelor’s degree in technical discipline or an equivalent years of work experience required
- 4+ years recent experience as a technical, hands-on, enterprise VMware administrator
- VMware VCP or VCAP certification preferred
- Extensive knowledge and experience using VMware management tools, including vCenter, vCloud Director, VMware Configuration Manager, and NSX preferred
- Experience with backup and DR solutions such as Veeam and Zerto preferred
- Understanding of cloud-based infrastructure services, such as BaaS, IaaS, and DRaaS
- Experience working with global data center environments
- Must be legally eligible to work in the United States without visa sponsorship
- Ability to perform each essential function satisfactorily
- Reasonable accommodation may be made for qualified individuals with disabilities
Benefits
Comp & perks- Comprehensive healthcare plan options
- Retirement plan with company match
- Life, other supplemental insurances
- Paid time off and company holidays
- New Parent Leave
- Wellness programs
- Variable incentives such as bonuses or sales commissions may be available