Data Centre Technician

11:11 Systems

. Deliver front-line technical and concierge support within the Kenmore Data Centre .

Posted 10/10/2026part-timeBrisbane • AustraliaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer-facing operations and technical support within data centre environments, ensuring compliance with safety and operational procedures while effectively collaborating with cross-functional teams.

Highest-signal resume keywords

Customer ServiceData Centre OperationsAccess ControlTicketing SystemsTechnical Support

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Rack/Stack ActivitiesPatchingEquipment HandlingCable TracingDCIM FamiliarityMonitoring SystemsCritical Infrastructure SystemsChange Ticket ManagementIncident ReportingCompliance Training

Soft Skills

Communication SkillsAttention to DetailDependabilityTeam CollaborationOwnership of Tasks

Tools & Technologies

Ticketing ToolsWorkflow ToolsSpreadsheetsCollaboration PlatformsEmail

Certifications & Qualifications

High School CertificateCertificate III/IV in ITNetworking CertificationData Centre Operations Certification

Industry Keywords

Data CentreColocationTelcoMission-Critical EnvironmentHSE ExpectationsSafety ProceduresAccess Control ProceduresIncident Reporting ProceduresHazard ReportingData Privacy

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Deliver front-line technical and concierge support within the Kenmore Data Centre
Greet and host customers, vendors, and visitors
Validate credentials and manage visitor and contractor access, escorts, badges, sign-in, and access-control procedures
Receive and dispatch equipment and support basic racking, stacking, cable moves, and remote-hands activities
Monitor general room conditions, cleanliness, alarms, and incidents, escalating issues according to runbooks
Schedule maintenance windows, customer visits, and hands-on support activities
Ensure access approvals, equipment readiness, and change tickets are in place
Update records and ticketing systems with accurate site activity and work notes
Collaborate with Cloud Operations, Network, and Facilities teams on implementation, lifecycle management, and troubleshooting
Follow safety, compliance, quality, lock-out/tag-out, incident-reporting, hazard-reporting, data privacy, and company policy procedures
Complete annual compliance training certification and policy acknowledgements
Perform additional duties as assigned

Requirements

What you’ll need

Typically 2+ years’ experience in a customer-facing operations, facilities, or technical support role
Experience in a data centre, colocation, telco, or other mission-critical environment strongly preferred
High school certificate or equivalent required
Additional technical training (e.g., Certificate III/IV in IT, networking, or data centre operations) preferred
Familiarity with basic rack/stack activities, patching, equipment handling, cross-connect runs, cable tracing, and labelling preferred
Understanding of critical infrastructure systems such as power, cooling, and fire suppression preferred
Familiarity with DCIM, monitoring, and access control preferred
Comfort using ticketing and workflow tools, email, spreadsheets, and collaboration platforms required
Basic understanding of physical security, access control, and HSE expectations required
Strong customer service and communication skills required
High level of dependability, attention to detail, and ownership of tasks required
Demonstrated ability to follow procedures and work instructions in a regulated, safety-conscious environment required
Ability to work effectively as part of a rostered team, including evenings, weekends, and public holidays
Must be legally eligible to work in Australia without visa sponsorship

Benefits

Comp & perks

Rotating roster covering extended hours, including evenings and weekends
Work in a mission-critical technical environment
Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions