Data Centre Technician

11:11 Systems

. Deliver front-line technical and concierge support within the Kenmore Data Centre .

Posted 10/10/2026part-timeBrisbane • AustraliaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in data centre operations, including equipment handling, access control, and compliance with safety procedures. Proficient in customer service, communication, and collaboration within technical support environments.

Highest-signal resume keywords

Data Centre OperationsCustomer ServiceAccess ControlTicketing SystemsEquipment Handling

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Rack/Stack ActivitiesPatchingCable TracingCross-Connect RunsMonitoring TechnologiesDCIMIncident ReportingAsset TrackingLifecycle ManagementSafety Compliance

Soft Skills

Attention to DetailDependabilityCommunicationTeam CollaborationOwnership

Tools & Technologies

Ticketing ToolsCollaboration PlatformsSpreadsheetsEmail

Certifications & Qualifications

Certificate III/IV in ITCertificate III/IV in NetworkingCertificate III/IV in Data Centre Operations

Industry Keywords

Mission-Critical EnvironmentColocationTelcoCritical Infrastructure SystemsHSE Expectations

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Deliver front-line technical and concierge support within the Kenmore Data Centre
Greet and host customers, vendors, and visitors
Validate credentials and manage visitor and contractor entry
Arrange escorts and follow badge, sign-in, and access-control procedures
Receive and dispatch equipment
Provide basic racking/stacking support, cable moves, and other hands-on tasks under guidance
Monitor room conditions, cleanliness, alarms, and incidents
Escalate issues to Data Centre Facilities and Engineering teams
Schedule maintenance windows, customer visits, and hands-on support activities
Ensure access approvals, equipment readiness, and change tickets are in place
Update records and ticketing systems with accurate site activity and work notes
Support audit trails, asset tracking, and infrastructure lifecycle management
Collaborate with Cloud Operations, Network, and Facilities teams on implementation, lifecycle management, and troubleshooting
Follow safety, compliance, quality, lock-out/tag-out, incident-reporting, and hazard-reporting procedures
Handle company data and information according to agreements, procedures, and policies
Review and follow company policies, guidelines, and data privacy practices
Perform additional duties as assigned

Requirements

What you’ll need

Typically 2+ years’ experience in a customer-facing operations, facilities, or technical support role
Experience in a data centre, colocation, telco, or other mission-critical environment strongly preferred
High school certificate or equivalent required
Additional technical training, such as Certificate III/IV in IT, networking, or data centre operations, preferred
Familiarity with basic rack/stack activities, patching, equipment handling, cross-connect runs, cable tracing, and labelling preferred
Understanding of critical infrastructure systems, including power, cooling, and fire suppression, preferred
Understanding of data centre operations technologies, including DCIM, monitoring, and access control, preferred
Comfort using ticketing and workflow tools, email, spreadsheets, and collaboration platforms required
Basic understanding of physical security, access control, and HSE expectations required
Strong customer service and communication skills required
Dependability, attention to detail, and ownership of tasks required
Ability to follow procedures and work instructions in a regulated, safety-conscious environment required
Ability to work effectively on a rostered team, including evenings, weekends, and public holidays
Must be legally eligible to work in Australia without visa sponsorship

Benefits

Comp & perks

Rotating roster covering extended hours, including evenings and weekends, aligned with 24/7 data centre operations
Annual compliance training certification and policy acknowledgements
Reasonable accommodation for qualified individuals with disabilities