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Enterprise Account Manager
11:11 SYSTEMS. Manage a territory of existing enterprise-level customer accounts throughout Japan .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing enterprise-level customer accounts, with a strong focus on relationship building, sales activities tracking, and effective communication in both Japanese and English. Proficient in utilizing CRM systems to enhance customer engagement and ensure compliance with company policies.
Highest-signal resume keywords
Sales And Account Management ExperienceCloud Hosting And SaaS KnowledgeSalesforce.com ExperienceBilingual Japanese-English CommunicationCustomer Service Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account ManagementSales Activities TrackingCloud HostingSaaSManaged ServicesVirtualization SoftwareBilling ManagementOnline PresentationsData Privacy PracticesCompliance Training
Soft Skills
Strong Communication SkillsOrganizational SkillsInterpersonal SkillsDynamic And AdaptableProactive Attitude
Tools & Technologies
CRM SystemSalesforce.com
Certifications & Qualifications
Bachelor’s Degree
Industry Keywords
Enterprise-Level AccountsCustomer EngagementCross-Selling ServicesData Handling AgreementsCompany Values
Tech Stack
Tools & technologiesCloudSFDC
About the role
Key responsibilities & impact- Manage a territory of existing enterprise-level customer accounts throughout Japan
- Maintain frequent contact with customers to uncover opportunities, encourage upgrades, and cross-sell services
- Track expiring accounts and ensure renewals upon expiration
- Develop strong relationships with new and existing accounts
- Handle billing and support escalations for assigned accounts
- Schedule appointments with outside sales teams for product demonstrations and additional service interest
- Keep account contacts updated in the CRM system
- Educate new contacts about 11:11 Systems products
- Schedule and perform online presentations and demonstrations
- Manage and track sales activities in the CRM system
- Collaborate supportively with colleagues according to the company’s Code of Business Ethics and Company Values
- Handle company data and information according to data-handling agreements, procedures, and policies
- Follow company policies, data privacy practices, annual compliance training, and policy acknowledgements
- Perform additional duties as assigned
Requirements
What you’ll need- Bachelor’s degree required
- 7+ years of sales and account management experience in cloud hosting, IT, Services, Managed Services, SaaS, or virtualization software
- Strong communication and organizational skills
- Salesforce.com experience
- Dynamic, adaptable, and proactive with an entrepreneurial spirit
- Excellent interpersonal, verbal, and written communication skills
- Customer service skills
- Native bilingual abilities in Japanese-English required
- Must be legally eligible to work without visa sponsorship
- Ability to perform each essential function satisfactorily
- Reasonable accommodation may be made for qualified individuals with disabilities
Benefits
Comp & perks- No benefits or compensation extras explicitly stated