Enterprise Solutions Manager

11:11 SYSTEMS

. Lead and manage technical service delivery on large and complex accounts .

Posted 10/13/2026full-timeRemote • United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading technical service delivery and managing complex IT solutions, with a strong focus on customer relationship management and strategic direction. Proficient in lifecycle management, governance practices, and developing recovery strategies to meet business objectives.

Highest-signal resume keywords

Technical Service Delivery ManagementEnterprise-Focused Technical Account ManagementSolution ArchitectureGovernance Practices ImplementationCustomer Relationship Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Windows Server VirtualizationVMwareHyper-VNetworkingRouting and SwitchingSecurityFirewallsStorage AdministrationUnix/LinuxMulti-Tier Application Architecture

Soft Skills

Interpersonal SkillsCustomer ServiceCommunication SkillsProblem-Solving SkillsTraining Ability

Tools & Technologies

Backup ServicesData ModelsData FlowsBCP SolutionsDR Solutions

Certifications & Qualifications

MCSECCIERHCEVCPCCDPCloudITILv3TOGAFPRINCE2

Industry Keywords

Technical Account ManagementService DeliveryLifecycle ManagementGovernance PracticesSLA Targets

Tech Stack

Tools & technologies

CloudFirewallsLinuxSwitchingUnixVMware

About the role

Key responsibilities & impact

Lead and manage technical service delivery on large and complex accounts
Direct the design, implementation, and lifecycle management of 11:11 Systems' solutions
Lead a support team of subject matter experts across platforms, operating systems, storage, and network technologies
Provide strategic business and technology support and counsel across customer production and recovery environments
Document and understand customers' current and desired future states, business goals, challenges, capabilities, and IT investments
Provide technical and strategic direction from initial solution design through steady state
Serve as the single point of ownership for technology solutions and coordinate global resources
Implement and manage governance practices across change, incident, request, event, problem, and vendor management
Develop customer relationships and act as a trusted advisor
Direct lifecycle-management activities and maintain technical documentation, configurations, dependency maps, runbooks, procedures, patching schedules, architecture documents, recovery plans, and contract changes
Develop recovery strategies to meet customer RTO/RPO and conduct periodic recoverability testing
Manage service and relationship risks and mitigate them
Support contract renewals by documenting and articulating customer value
Participate in engineering efforts to develop new capabilities and document results and deliverables
Identify sales opportunities and collaborate with Account Executives to grow revenue
Process customer self-service sales requests when needed
Drive service-management disciplines to meet or exceed SLA targets
Develop content and lead Monthly Service Reviews, Quarterly Business Reviews, and other strategic client meetings
Work consistently with 11:11 Systems' Code of Business Ethics and Company Values
Responsibly handle company data and information according to agreements, procedures, and policies
Review and follow company policies, data privacy practices, annual compliance training, and policy acknowledgements
Perform additional duties as assigned

Requirements

What you’ll need

Bachelor's degree in Computer Science, Engineering, or a related field
10+ years of professional IT experience
At least 3 years of demonstrated experience related to an Enterprise-focused TAM role, Solution Architecture, and customer-facing service delivery experience within complex environments
Technology certifications preferred, such as MCSE, CCIE, RHCE, VCP, CCDP, Cloud
At least one professional certification (e.g., ITILv3, TOGAF, PRINCE2), or equivalent demonstrable skills and experience
Functional knowledge and experience with Windows Server virtualization, including VMware and Hyper-V
Functional knowledge and experience with networking, including routing and switching, security, and firewalls
Functional knowledge and experience with storage and backup services/administration
Understanding of data models and data flows in complex multitier database and application environments
Unix/Linux knowledge
BCP and DR scenarios/solutions knowledge
Knowledge of multi-tier application architecture design
Strong interpersonal, customer service, and communication skills
Problem-solving skills to resolve technical issues
Ability to train customers to use systems and software
Must be legally eligible to work without visa sponsorship