Enterprise Solutions Manager

11:11 SYSTEMS

. Lead and manage technical service delivery on large and complex accounts .

Posted 10/13/2026full-timeRemote • United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading technical service delivery and managing complex IT solutions, with a strong focus on customer relationships, strategic direction, and lifecycle management. Proficient in governance practices and recovery strategies to ensure optimal service performance and compliance.

Highest-signal resume keywords

Technical Service Delivery ManagementSolution ArchitectureEnterprise-Focused Technical Account ManagementGovernance Practices ImplementationCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Windows Server VirtualizationVMwareHyper-VNetworkingRouting and SwitchingSecurityFirewallsStorage AdministrationBackup ServicesMulti-Tier Application Architecture Design

Soft Skills

Interpersonal SkillsCustomer ServiceCommunication SkillsProblem-Solving SkillsTraining Ability

Tools & Technologies

BCP SolutionsDR SolutionsTechnical DocumentationApplication Dependency MapsRunbooks

Certifications & Qualifications

MCSECCIERHCEVCPCCDPCloud CertificationITILv3TOGAFPRINCE2

Industry Keywords

IT Service ManagementChange ManagementIncident ManagementRequest ManagementProblem ManagementVendor ManagementData Privacy PracticesCompliance Training

Tech Stack

Tools & technologies

CloudFirewallsLinuxSwitchingUnixVMware

About the role

Key responsibilities & impact

Lead and manage technical service delivery on large and complex accounts
Direct the design, implementation, and lifecycle management of 11:11 Systems' solutions
Lead a support team of subject matter experts across multiple platforms, operating systems, storage, and network technologies
Provide strategic business and technology support and counsel across customers' production and recovery environments
Develop and manage relationships with internal stakeholders, customer stakeholders, and executives
Document customers' current and desired states, business goals, challenges, capabilities, and IT investments
Provide technical and strategic direction from solution design through steady state
Serve as the single point of ownership for technology solutions and coordinate global resources
Implement and manage governance practices across change, incident, request, event, problem, and vendor management
Act as a trusted advisor and provide thought leadership
Direct lifecycle management activities and maintain technical documentation, configurations, application dependency maps, runbooks, procedures, patching schedules, architecture documents, recovery strategies, and contract changes
Develop recovery strategies to meet customer RTO/RPO and conduct periodic recoverability testing
Manage service and relationship risks and mitigate them
Support contract renewals by documenting and articulating customer value
Participate in engineering efforts to develop new capabilities for customer requirements
Identify sales opportunities and collaborate with Account Executives to grow revenue
Process customer self-service sales requests when needed
Drive service management disciplines around incident, change, and problem management to meet or exceed SLA targets
Develop content and lead Monthly Service Reviews, Quarterly Business Reviews, and other strategic client meetings
Follow the company's Code of Business Ethics, values, data handling agreements, work procedures, policies, data privacy practices, compliance training, and policy acknowledgements
Perform additional duties as assigned

Requirements

What you’ll need

Bachelor's degree in Computer Science, Engineering, or a related field
10+ years of professional IT experience
At least 3 years of demonstrated experience related to Enterprise-focused TAM role, Solution Architecture, and customer-facing service delivery within complex environments
Technology certifications preferred, such as MCSE, CCIE, RHCE, VCP, CCDP, Cloud
At least one professional certification (e.g. ITILv3, TOGAF, PRINCE2), or equivalent demonstrable skills and experience
Functional knowledge and experience with Windows Server virtualization, including VMware and Hyper-V
Functional knowledge and experience with networking, including routing and switching, security, and firewalls
Functional knowledge and experience with storage and backup services/administration
Understanding of data models and data flows in complex multitier database and application environments
Unix/Linux knowledge
Knowledge of BCP and DR scenarios/solutions
Knowledge of multi-tier application architecture design
Strong interpersonal, customer service, and communication skills
Problem-solving skills to resolve technical issues
Ability to train customers to use systems and software
Must be legally eligible to work without visa sponsorship