Lead Specialist, Data Center Operations

11:11 SYSTEMS

. Provide local technical support at the Managed Services data center for customers and internal support groups .

Posted 11/5/2026full-timeScottsdale • Arizona • United StatesSenior💰 $77,175 - $92,610 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical support within a data center environment, including device provisioning, network troubleshooting, and compliance with industry standards such as SOC 2 and ISO 27001. Strong leadership and customer service skills are essential for managing teams and ensuring operational efficiency.

Highest-signal resume keywords

Data Center Technical SupportNetwork TroubleshootingCustomer Service OrientationTeam LeadershipCompliance Auditing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Device ProvisioningOS DeploymentNetwork TroubleshootingData Center WalkthroughsMonitoring UPS SystemsIncident Response CoordinationTechnical InstallationCabling DevicesVLAN VerificationOperational Risk Management

Soft Skills

Interpersonal SkillsWritten CommunicationVerbal CommunicationTask ManagementCoaching and Mentoring

Tools & Technologies

ILOIDRACKVMPXE BootUSB DeploymentISO DeploymentPDU MonitoringCooling Systems ManagementBackup Diesel GeneratorsTemperature Monitoring

Certifications & Qualifications

Bachelor’s DegreeTechnical Discipline Certification

Industry Keywords

Data CenterTechnical SupportSOC 2ISO 27001HIPAAPCI-DSSService Level AgreementOperational ReviewsVendor SupportData Privacy Practices

About the role

Key responsibilities & impact

Provide local technical support at the Managed Services data center for customers and internal support groups
Assist with technology installation, including securing cabinets, racking equipment, and cabling devices
Provide on-site customer service to clients working within the data center
Follow standard operating procedures and respond to and update tickets
Perform device provisioning and OS deployment via PXE boot, USB, or ISO
Conduct basic network troubleshooting using ping, traceroute, and VLAN verification
Use iLO/iDRAC/KVM tools for remote management
Perform data center walkthroughs each shift to identify abnormal conditions and equipment alarms
Monitor UPS battery banks, PDU loads, backup diesel generator readiness, cooling systems, humidity, and rack temperatures
Escalate issues to resolve problems within 11:11’s Service Level Agreement requirements
Provide on-site vendor support for maintenance, break/fix work, and upgrades
Audit physical-floor compliance with SOC 2, ISO 27001, HIPAA, and PCI-DSS frameworks
Support centralized Operations/Engineering, Project Management, and Customer Service teams
Maintain cooling efficiency and PUE through blanking panels, aisle containment, and temperature monitoring
Serve as operational point of contact and first escalation point during manager absences
Coordinate and prioritize day-to-day team work
Provide coaching, mentoring, onboarding support, and constructive feedback
Coordinate incident response and cross-functional communication
Keep the manager informed about incidents, customer commitments, staffing concerns, and operational risks
Participate in operational reviews and provide updates or recommendations
Handle company data responsibly and follow data privacy practices, policies, training, and acknowledgements
Perform additional duties as assigned

Requirements

What you’ll need

Bachelor’s degree and/or certification in technical discipline, or equivalent years of related work experience required
7-9 years of networking experience, preferably in a data-center or technical-support environment
Demonstrated prior experience leading people, such as in a team lead, supervisory, or comparable people-leadership role
Prior experience as a manager, acting manager, or operational escalation lead is preferred
Strong customer service orientation and interpersonal skills
Excellent written and verbal communication skills, including the ability to communicate clearly during escalations
Ability to manage multiple tasks efficiently and work effectively across teams
Self-starter able to manage assigned work with limited management input and exercise sound judgment about when to escalate
Must work holidays that fall on scheduled shifts and be flexible to work additional shifts as required by management
Must be legally eligible to work in assigned country without visa sponsorship
Ability to perform each essential function satisfactorily
Reasonable accommodation may be made for qualified individuals with disabilities

Benefits

Comp & perks

Comprehensive healthcare plan options
Retirement plan with company match
Life and other supplemental insurances
Paid time off and company holidays
New Parent Leave
Wellness programs
Variable incentives such as bonuses or sales commissions may be available