Senior Customer Success Manager

11:11 SYSTEMS

. Drive relationships with some of the largest customers .

Posted 9/19/2026full-timeRemote • IndiaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success management, with a strong focus on relationship building, strategic problem solving, and maximizing customer value. Proficient in Salesforce CRM and adept at managing complex customer portfolios to drive business growth.

Highest-signal resume keywords

Customer Success ManagementSalesforce CRMAccount ManagementCommunication SkillsProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Portfolio ManagementLifecycle ManagementData Handling ProceduresBusiness Objective DeliveryCustomer Training Facilitation

Soft Skills

Interpersonal SkillsProblem SolvingRelationship BuildingOrganizational Skills

Certifications & Qualifications

Annual Compliance Training Certification

Industry Keywords

Customer Growth OpportunitiesOnboardingImplementationRenewalExpansion

About the role

Key responsibilities & impact

Drive relationships with some of the largest customers
Serve as a trusted advisor and partner throughout onboarding, implementation, renewal, and expansion
Orchestrate across multiple organizational stakeholders and coordinate cross-functional teams
Develop a deep understanding of customer needs and goals and establish shared definitions of success across platforms
Help customers reach business goals and maximize received value through problem solving
Deliver QBRs or MBRs demonstrating key business objectives and supporting customer experience
Facilitate customer training on support applications and portals
Contribute processes, ideas, and historical best practices to the Customer Success organization
Cultivate internal and external customer relationships
Recognize key customer growth opportunities
Handle company data and information according to data handling agreements, procedures, and policies
Review and follow company policies, data privacy practices, annual compliance training certification, and policy acknowledgements
Perform additional duties as assigned

Requirements

What you’ll need

5+ years of experience in customer success or account management
Experience managing large accounts with 5-figure+ contract MRR
Advanced knowledge of Salesforce CRM and other applications for customer portfolio and lifecycle management
Experience managing customer success for larger and more complex requirements
Excellent communication and interpersonal skills
Ability to manage multiple projects, activities, and tasks simultaneously
Ability to sustain business growth and profitability by maximizing value
Must be legally eligible to work in India without visa sponsorship
Ability to perform each essential function satisfactorily; reasonable accommodation may be made for qualified individuals with disabilities