Senior Customer Success Manager

11:11 SYSTEMS

. Drive relationships with some of the largest customers .

Posted 9/19/2026full-timeIndiaSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success management, focusing on relationship building, onboarding, and maximizing customer value through effective communication and problem-solving. Proficient in managing large accounts and utilizing Salesforce CRM for customer lifecycle management.

Highest-signal resume keywords

Customer Success ManagementSalesforce CRMAccount ManagementCommunication SkillsProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Portfolio ManagementLifecycle ManagementData Privacy PracticesBusiness Growth StrategiesProblem Solving

Soft Skills

Interpersonal SkillsRelationship BuildingCollaboration

Tools & Technologies

Salesforce CRMSupport ApplicationsCustomer Portals

Industry Keywords

Customer SuccessAccount ManagementQBRsMBRsCompliance Training

About the role

Key responsibilities & impact

Drive relationships with some of the largest customers
Serve as a trusted advisor and partner throughout onboarding, implementation, renewal, and expansion
Orchestrate across multiple organizational stakeholders and coordinate cross-functional teams
Develop a deep understanding of customer needs and goals
Establish a shared definition of success across multiple platforms
Help customers achieve business goals and maximize received value through problem solving
Deliver QBRs or MBRs demonstrating key business objectives and supporting customer experience
Facilitate customer training on support applications and portals
Contribute processes, ideas, and historical best practices to the Customer Success organization
Cultivate internal and external customer relationships
Recognize key customer growth opportunities
Handle company data and information according to agreements, procedures, and policies
Review and follow company policies, data privacy practices, annual compliance training, and policy acknowledgements
Perform additional duties as assigned

Requirements

What you’ll need

5+ years of experience in customer success or account management
Experience managing large accounts with 5-figure+ contract MRR
Advanced knowledge of Salesforce CRM and other applications for customer portfolio and lifecycle management
Experience managing customer success for larger and more complex requirements
Excellent communication and interpersonal skills
Ability to manage multiple projects, activities, and tasks simultaneously
Ability to sustain business growth and profitability by maximizing value
Must be legally eligible to work in India without visa sponsorship
Ability to perform each essential function satisfactorily; reasonable accommodation may be made for qualified individuals with disabilities

Benefits

Comp & perks

No benefits, perks, or compensation extras are specified in the posting