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Senior Network Operations Engineer
11:11 SYSTEMS. Provide 24/7 monitoring, advanced technical support, network design, implementation, and escalation for global network infrastructure .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive expertise in network design, implementation, and troubleshooting, particularly with Fortinet, Cisco, and Palo Alto technologies. Proficient in managing complex network infrastructures and ensuring compliance with security policies and best practices.
Highest-signal resume keywords
Network Design and ImplementationFortinet Firewall ConfigurationCisco ASA/Firepower ManagementSD-WAN Design and TroubleshootingBGP and OSPF Routing Protocols
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Network TroubleshootingPacket Capture AnalysisLayer 2/Layer 3 ConnectivityF5 Load Balancer ManagementVMware NSX ConfigurationMPLS Design and ImplementationAWS Networking ServicesCloudflare Services ImplementationCisco Routers and SwitchesJuniper EX/QFX Switches
Soft Skills
Customer LiaisonProblem ResolutionCommunication SkillsTeam CollaborationEscalation Management
Tools & Technologies
Fortinet FortiGateCisco Secure Firewall Management CenterPalo Alto PanoramaNetwork Operations CenterTicketing System
Industry Keywords
Data Privacy PracticesCompliance TrainingNetwork InfrastructureTechnical SupportSecurity Policies
Tech Stack
Tools & technologiesAssemblyAWSDNSFirewallsVMware
About the role
Key responsibilities & impact- Provide 24/7 monitoring, advanced technical support, network design, implementation, and escalation for global network infrastructure
- Engineer, configure, install, maintain, and upgrade Fortinet, Cisco, and Palo Alto next-generation firewalls
- Manage customer-facing networks and plan network expansion through recommended designs, hardware, and connectivity solutions
- Develop and review system and network designs for compliance with corporate security policies and best practices
- Implement and support SD-WAN, MPLS, wired and wireless Layer 2/Layer 3 connectivity, firewalls, routers, switches, and load balancers
- Provide multi-layered technical support through the Network Operations Center
- Review and resolve broad or potentially service-impacting anomalies
- Escalate issues to appropriate resources or management when necessary
- Act as an escalation point for customer issues and internal work units
- Liaise with customers, vendors, and third-party providers during troubleshooting and design sessions
- Track issues accurately in the ticketing system and provide timely customer updates
- Report to the Director of Network Operations
- Follow company policies, data privacy practices, compliance training, and data handling procedures
- Perform additional duties as assigned
Requirements
What you’ll need- Bachelor's or University degree in a related field of study or equivalent 8+ years of related work experience
- 8+ years of related work experience required
- Extensive experience with OSI-based network flow, complex network troubleshooting, debug commands, packet captures, and routing/path analysis
- Extensive experience configuring, designing, implementing, and troubleshooting Cisco ASA/Firepower and Cisco Secure Firewall Management Center
- Extensive experience with Fortinet FortiGate Firewalls and Fortinet Access Points and Switches
- Extensive experience with Cisco Routers and Switches, including Cisco Nexus Switches
- Extensive experience with Juniper EX/QFX Switches, Routers, and SRX Firewalls
- Extensive experience with Palo Alto Firewalls and Panorama
- Extensive experience with SD-WAN design and troubleshooting, especially FortiGate SD-WAN
- Extensive experience with BGP, OSPF, and IS-IS routing protocol design, implementation, and troubleshooting
- Experience troubleshooting, performance tuning, and optimizing NSX environments
- Extensive experience configuring, managing, and troubleshooting F5 Load Balancers, including LTM, GTM, and ASM
- In-depth experience with VMware NSX-V and NSX-T
- In-depth experience with MPLS design, implementation, and troubleshooting
- In-depth experience troubleshooting Layer 2 and Layer 3 issues
- Experience designing, implementing, and troubleshooting AWS networking services in production environments, including VPC, Transit Gateway, VPN, Direct Connect, Security Groups, and NACLs
- Experience designing, implementing, and troubleshooting Cloudflare services in production web and application environments, including DNS, CDN, WAF, DDoS protection, Zero Trust/Access, and Tunnel
- Must be legally eligible to work in the assigned country without visa sponsorship
- Must be able to perform each essential function satisfactorily
- Must obtain and maintain technical certifications to further knowledge of company products and services
Benefits
Comp & perks- Comprehensive healthcare plan options
- Retirement plan with company match
- Life and other supplemental insurances
- Paid time off and company holidays
- New Parent Leave
- Wellness programs
- Variable incentives such as bonuses or sales commissions may be available