Junior Supply Operation Specialist

12Go

. Act as the main operational contact for suppliers, providing ongoing support and maintaining open communication channels .

Posted 10/28/2026full-timeBangkok • ThailandJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong operational management capabilities, including supplier coordination, contract management, and SLA compliance. Proficient in communication and problem-solving, with a focus on maintaining accurate data and supporting internal teams.

Highest-signal resume keywords

Supplier CoordinationContract ManagementSLA ComplianceProficiency In ExcelExperience With CRM Platforms

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Operational ManagementContract UpdatesData AnalysisProblem-SolvingInventory Management

Soft Skills

Excellent CommunicationInterpersonal SkillsAttention To DetailAbility To Work Under PressureCollaboration

Tools & Technologies

ZendeskSalesforceExcelCRM Platforms

Industry Keywords

Travel IndustryE-CommerceMobility IndustryAccount Management

About the role

Key responsibilities & impact

Act as the main operational contact for suppliers, providing ongoing support and maintaining open communication channels
Manage day-to-day updates to supplier contracts, routes, and systems, including enabling/disabling services as needed
Own the resolution of technical or operational challenges; collaborate with internal teams to troubleshoot and resolve backend or system issues
Track booking statuses and system-generated processes to ensure full SLA compliance and timely service delivery
Handle manual updates to bookings, correct inventory discrepancies, and ensure financial accuracy in coordination with the finance team
Support suppliers in maintaining accurate and appealing content, including descriptions, images, and rates
Ensure internal SOPs and workflows remain updated and aligned with process changes
Collaborate with suppliers to keep availability and pricing up to date and competitive
Respond to inquiries from internal teams, including Customer Support via Zendesk or Slack, particularly when supplier coordination is required

Requirements

What you’ll need

Strong proficiency in English and Native-level Thai – Mandatory
Minimum 6 months of relevant experience in operations, account management, or a similar role
Excellent communication and interpersonal skills, with the ability to collaborate and influence both internal and external stakeholders
Strong attention to detail and ability to work under pressure in a fast-paced environment
Experience working with CRM or support platforms such as Salesforce, Zendesk, or similar tools
Proficiency in Excel; analytical mindset and strong problem-solving skills
Willingness to work in shifts and during weekends – Mandatory
Bachelor’s degree in a relevant field (Preferred Qualifications)
Experience in the travel, e-commerce, or mobility industries (Preferred Qualifications)