12Go

General

• Act as the main operational contact for suppliers, providing ongoing support and maintaining open communication channels
• Manage day-to-day updates to supplier contracts, routes, and systems, including enabling/disabling services as needed
• Own the resolution of technical or operational challenges; collaborate with internal teams to troubleshoot and resolve backend or system issues
• Track booking statuses and system-generated processes to ensure full SLA compliance and timely service delivery
• Handle manual updates to bookings, correct inventory discrepancies, and ensure financial accuracy in coordination with the finance team
• Support suppliers in maintaining accurate and appealing content, including descriptions, images, and rates
• Ensure internal SOPs and workflows remain updated and aligned with process changes
• Collaborate with suppliers to keep availability and pricing up to date and competitive
• Respond to inquiries from internal teams, including Customer Support via Zendesk or Slack, particularly when supplier coordination is required

Explore Junior Supply Operation Specialist at 12Go. Review requirements and application details.

Junior Supply Operation Specialist

• Serve as the primary operational contact for operators and suppliers after deals are signed
• Provide ongoing supplier support and maintain open communication channels
• Manage day-to-day updates to supplier contracts, routes, and systems, including enabling/disabling services
• Own resolution of technical or operational challenges and collaborate with internal teams on backend or system issues
• Track booking statuses and system-generated processes to ensure SLA compliance and timely service delivery
• Handle manual booking updates, correct inventory discrepancies, and coordinate with Finance on financial accuracy
• Support suppliers in maintaining accurate and appealing content, including descriptions, images, and rates
• Keep internal SOPs and workflows updated and aligned with process changes
• Collaborate with suppliers to keep availability and pricing current and competitive
• Respond to inquiries from internal teams, including Customer Support via Zendesk or Slack, when supplier coordination is required
• Collaborate with Supply Business Development, Customer Support, Product, and Finance teams

Open roles

Junior Supply Operation Specialist

Junior Supply Operation Specialist