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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong operational management capabilities, ensuring effective supplier communication and contract management while maintaining SLA compliance. Proficient in analytical problem-solving and collaboration across multiple teams to enhance service delivery in the travel or e-commerce sectors.
Highest-signal resume keywords
Native-Level Thai ProficiencyStrong Proficiency In EnglishExperience With CRM PlatformsProficiency In ExcelMinimum 6 Months Of Relevant Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Operational ManagementContract ManagementAnalytical Problem-SolvingBooking Status TrackingInventory Management
Soft Skills
Excellent Communication SkillsInterpersonal SkillsAttention To DetailAbility To Work Under PressureCollaboration Skills
Tools & Technologies
SalesforceZendeskExcel
Industry Keywords
Travel IndustryE-Commerce IndustryMobility IndustrySLA ComplianceSupplier Coordination
About the role
Key responsibilities & impact- Serve as the primary operational contact for operators and suppliers after deals are signed
- Provide ongoing supplier support and maintain open communication channels
- Manage day-to-day updates to supplier contracts, routes, and systems, including enabling/disabling services
- Own resolution of technical or operational challenges and collaborate with internal teams on backend or system issues
- Track booking statuses and system-generated processes to ensure SLA compliance and timely service delivery
- Handle manual booking updates, correct inventory discrepancies, and coordinate with Finance on financial accuracy
- Support suppliers in maintaining accurate and appealing content, including descriptions, images, and rates
- Keep internal SOPs and workflows updated and aligned with process changes
- Collaborate with suppliers to keep availability and pricing current and competitive
- Respond to inquiries from internal teams, including Customer Support via Zendesk or Slack, when supplier coordination is required
- Collaborate with Supply Business Development, Customer Support, Product, and Finance teams
Requirements
What you’ll need- Strong proficiency in English and Native-level Thai – Mandatory
- Minimum 6 months of relevant experience in operations, account management, or a similar role
- Excellent communication and interpersonal skills, with the ability to collaborate and influence both internal and external stakeholders
- Strong attention to detail and ability to work under pressure in a fast-paced environment
- Experience working with CRM or support platforms such as Salesforce, Zendesk, or similar tools
- Proficiency in Excel; analytical mindset and strong problem-solving skills
- Willingness to work in shifts and during weekends – Mandatory
- Bachelor's degree in a relevant field is preferred
- Experience in the travel, e-commerce, or mobility industries is preferred