IT Manager

12th Tribe

. Own 12th Tribe's technology end-to-end, including helpdesk, devices, security, core systems administration and AI rollout .

Posted 11/9/2026full-timeLos Angeles • California • United StatesMid-LevelSenior💰 $125,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT administration, including Google Workspace or Microsoft 365 management, security program ownership, and AI tool deployment. Proven ability to manage helpdesk operations, vendor relationships, and IT budgets while ensuring compliance with PCI and privacy requirements.

Highest-signal resume keywords

Google Workspace AdministrationSecurity Fundamentals (SSO/MFA, Endpoint Protection)Helpdesk Management with SLAsAI Tool Deployment and GovernanceVendor Management and Budgeting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

MDM Administration (Jamf, Kandji, Intune)Scripting and Automation (Python, Apps Script, Zapier)Incident Response and Disaster RecoveryAsset Tracking and ProcurementData Protection and Compliance (PCI, CCPA)

Soft Skills

Strong Communication SkillsProject Management SkillsService-First Attitude

Tools & Technologies

AsanaClaudeSlackShopify3PL

Industry Keywords

IT AdministrationHelpdesk OperationsSecurity Awareness TrainingAI Workflow AutomationSaaS Management

Tech Stack

Tools & technologies

ERPJamfPython

About the role

Key responsibilities & impact

Own 12th Tribe's technology end-to-end, including helpdesk, devices, security, core systems administration and AI rollout
Run the helpdesk in Asana, including ticket intake, triage, SLAs and escalation
Own device procurement, setup, MDM enrollment, asset tracking, repairs and secure retirement
Partner with People on onboarding and offboarding
Build a self-service knowledge base and how-to guides
Support office infrastructure, including network, Wi-Fi, printers, conference rooms and A/V
Own the security program, including SSO, MFA, password management, endpoint protection and patching
Enforce least-privilege access and conduct quarterly access reviews
Protect customer and payment data across ecommerce, marketplace and fulfillment platforms
Run phishing and security-awareness training
Maintain incident response, backups and disaster recovery plans and test them
Vet vendors and applications for security and data-handling risk
Administer Google Workspace or Microsoft 365, Slack, the identity provider and Claude
Administer users, roles and permissions across ecommerce, ERP/inventory, finance, analytics and marketing tools
Own SaaS inventory, licensing, renewals and spend
Maintain integrations across Shopify, marketplaces, 3PL, finance and reporting
Maintain system documentation, admin credentials and change logs
Lead AI governance, tool rollout, training, office hours, adoption tracking and workflow automation
Own the IT budget and vendor contracts, including MSP or outsourced support partners
Build and run the IT roadmap with leadership
Deliver monthly reporting on ticket volume, security posture, spend and AI adoption
Complete first-year goals for inventory, MFA, helpdesk SLAs, MDM, endpoint protection, SSO, access reviews, backups, incident response, Claude rollout, phishing training, SaaS consolidation, AI workflow automation and annual IT planning

Requirements

What you’ll need

Hands-on global admin experience (required): day-to-day administration of Google Workspace or Microsoft 365, plus an identity provider (Okta, JumpCloud, Entra ID or similar) and MDM (Jamf, Kandji, Intune or similar) across Mac and Windows
5-10 years in IT, including 2+ years owning IT for a small or mid-sized company end-to-end
Experience running a helpdesk with clear SLAs and a service-first attitude toward non-technical teams
Working command of security fundamentals: SSO/MFA, endpoint protection, access reviews, backups and incident response
Real experience deploying AI tools at work, with a clear point of view on governance and safe use
Comfort managing vendors, contracts and a budget
Strong communication and project management skills, with the ability to explain technical tradeoffs to leadership
Working knowledge of PCI and privacy requirements (CCPA)
Comfortable administering Claude for the team, including Projects, connectors, permissions and usage
Experience or familiarity with Shopify, marketplaces, 3PL and Triple Whale is an advantage
Scripting and automation with Python, Apps Script, Zapier or similar, and experience building AI agents or workflows is an advantage

Benefits

Comp & perks

Medical, dental and vision coverage for full-time employees
401(k) with a 4% company match after six months of service
Paid vacation: 10 days in your first year, 15 days after one year
Seven paid company holidays
Three paid mental health & wellness days each year
Paid sick leave
40% employee discount on 12th Tribe
Hybrid schedule based in our Santa Monica office