IT Intern – IT Support

1Password

. Review new Freshservice tickets for completeness, apply categories and priorities, and route requests to the appropriate technician or team .

Posted 10/23/2026internshipRemote • United States, CanadaEntry LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational skills and attention to detail while managing ticket requests and collaborating with cross-functional teams. Proficient in using Freshservice workflows and committed to continuous learning and process improvement.

Highest-signal resume keywords

Freshservice WorkflowsTicket ManagementCollaborationClear CommunicationOrganization

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Basic Technical LiteracyTroubleshooting GuidesTicket Volume ReportingSLA Performance AnalysisAI Toolkit Utilization

Soft Skills

TeamworkCuriosityAttention to DetailPrioritizationSound Judgment

Industry Keywords

IT SupportRequest ManagementProcess ImprovementBackground CheckUser Assistance

About the role

Key responsibilities & impact

Review new Freshservice tickets for completeness, apply categories and priorities, and route requests to the appropriate technician or team
Identify unassigned, aging, duplicate, or stalled tickets; follow up with ticket owners; and flag uneven workloads for manager review
Compile reports on ticket volume, backlog, SLA performance, and common request types
Prepare summaries for team meetings while leveraging the AI toolkit
Collaborate with IT Engineering, Enterprise Systems, IT Operations, and Workplace Technology teams
Acknowledge requests, collect missing information using approved templates, share status updates, and confirm whether users still need assistance
Work alongside experienced engineers to learn support operations, handle real user requests, and help build smarter, faster support workflows

Requirements

What you’ll need

Willingness to take on new challenges and see them through to completion
Willingness to ask questions and learn from mistakes
Curiosity and interest in improving processes
Teamwork
Organization and attention to detail
Clear, professional communication
Prioritization and sound judgment
Basic technical literacy and willingness to learn
Ability to follow troubleshooting guides and learn Freshservice workflows
Discretion and respect for access boundaries
Currently enrolled at an educational institution, as reflected in the required application question
Must already live in and be legally authorized to work in the United States or Canada
Successful applicants must complete a background check

Benefits

Comp & perks

Generous PTO policy - 2.08 days per month (1.5 work weeks per 4 month term)
Company-wide wellness days (1 per quarter)
Employee-led inclusion and belonging programs and ERGs
Remote-first environment
Peer-to-peer recognition through Bonusly
1Password University access and learning sessions
Monthly internship events and socials
Travel for in-person engagement, including annual department-wide offsites, team meetings, and customer/industry events