Senior Digital Customer Success Campaign Manager

1Password

. Own and evolve digital customer success programs across the customer lifecycle .

Posted 10/16/2026full-timeRemote • United States, CanadaSenior💰 $121,000 - $146,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in designing and optimizing digital customer success programs, leveraging data insights to drive customer engagement and retention. Proficient in utilizing AI tools and analytics to enhance campaign effectiveness and program health.

Highest-signal resume keywords

Digital Customer SuccessLifecycle MarketingCampaign Strategy DevelopmentGainsight ExperienceData Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Journey OptimizationA/B TestingCohort AnalysisEmail Campaign ManagementMetrics Monitoring

Soft Skills

Strong Written CommunicationStrong Verbal CommunicationCollaboration

Tools & Technologies

SalesforceMarketoOutreachAI Tools1Password

Industry Keywords

SaaS EnvironmentCustomer SignalsRisk ManagementCustomer EngagementContent-Led Interventions

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Own and evolve digital customer success programs across the customer lifecycle
Design, launch, and optimize targeted digital journeys from onboarding through activation, adoption, and growth
Build scalable customer journeys using content-led interventions and targeted human engagement
Identify customer signals, behaviors, milestones, and friction points indicating progress, risk, or opportunity
Translate customer and product insights into triggered programs and campaigns
Draft, edit, and optimize customer-facing email campaigns, journey messaging, and supporting content
Monitor activation, deployment, engagement, retention, expansion, churn, and content interaction metrics
Conduct A/B testing, cohort analysis, and message iteration
Partner with Data, Product, Customer Success Operations, Content, and Voice of Customer teams
Build dashboards and reporting to track program health and recommend improvements
Use AI tools and emerging technologies to accelerate campaign creation, analysis, experimentation, and optimization
Report to the Senior Manager, Digital Customer Success as an individual contributor

Requirements

What you’ll need

6+ years of experience in Digital Customer Success, Customer Marketing, Lifecycle Marketing, Growth Operations, Customer Success Operations, Product-Led Growth, or a related SaaS environment
Demonstrated success building and owning lifecycle or digital success programs with measurable business impact
Experience creating scalable campaigns, workflows, or journeys rather than managing a book of business
Strong understanding of onboarding, activation, adoption, retention, expansion, renewal, and risk management motions
Ability to interpret customer and product signals, identify patterns, and translate them into campaign strategies and measurable interventions
Strong written and verbal communication skills
Hands-on experience with Gainsight, Salesforce, Marketo, Outreach, or similar platforms
Experience collaborating across Customer Success, Product, Support, Operations, Marketing, Content, and Data teams
Comfort working in changing environments and building new programs, processes, and operating models from the ground up
Experience using Artificial Intelligence tools is preferred
Experience with 1Password and/or cybersecurity is valued
Must already be legally authorized to work in the United States or Canada; no work authorization, relocation assistance, or sponsorship/transferring of a visa offered
Successful applicants must complete a background check

Benefits

Comp & perks

Health benefits
Dental benefits
401(k) or RRSP, depending on country
Generous paid time off
Equity grant / RSU program
Incentive programs, where applicable
Maternity and parental leave top-up programs
Retirement matching program
Free 1Password account
Paid volunteer days
Peer-to-peer recognition through Bonusly
Remote-first work environment
In-person onboarding in Toronto for all go-to-market roles
Occasional travel to offsites, department meetings, and customer events
Accommodation available upon request during recruitment