Senior Director of Implementation

1Password

. Report to the Vice President, Customer Success .

Posted 11/11/2026full-timeRemote • United States, CanadaSenior💰 $192,000 - $288,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in leading professional services and implementation teams, with a strong focus on customer onboarding and adoption in SaaS environments. Proven ability to develop strategic visions, establish scalable processes, and drive measurable outcomes for SMB, Commercial, and Enterprise customers.

Highest-signal resume keywords

10+ Years Experience In Professional Services5+ Years In A Leadership RoleExperience In Cybersecurity And SaaS EnvironmentsStrong Background In Technical ImplementationsExperience Scaling Onboarding And Implementation Programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ImplementationProfessional ServicesSolutions ArchitectureTechnical Account ManagementCapacity-Planning ModelsData AnalysisKPI UtilizationSystems IntegrationProject ManagementCustomer Adoption Strategies

Soft Skills

Strategic ThinkingClear CommunicationInfluencing Senior LeadersSound JudgmentTeam Leadership

Industry Keywords

Customer SuccessOnboardingScalable Services OfferingsComplex Customer SituationsChange Initiatives

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Report to the Vice President, Customer Success
Set the strategic and operational direction for 1Password’s implementation and professional services function
Lead a team serving SMB, Commercial, and Enterprise customers
Help customers adopt 1Password successfully, improve time to value, and achieve measurable outcomes
Define and execute the strategic vision for implementation and professional services
Launch and evolve scalable services offerings
Lead, coach, and grow Solutions Architects, Onboarding Specialists, Project Managers, and Implementation Specialists
Establish scalable playbooks, frameworks, and processes to improve onboarding, implementation quality, customer adoption, and time to value
Partner with Sales, Customer Success, Product, Marketing, and Operations across pre-sale activities and implementation
Oversee delivery to ensure projects meet scope, timeline, quality, and outcome expectations
Monitor project health, capacity, utilization, customer outcomes, and improvement opportunities through data and reporting
Serve as an escalation point for complex implementation challenges
Lead change initiatives that strengthen team effectiveness and customer results

Requirements

What you’ll need

10+ years of experience in professional services, customer onboarding, or implementation
At least 5 years in a leadership role
Experience in cybersecurity and Software as a Service (SaaS) environments
Strong background in technical implementations, systems, infrastructure, and integrations for complex customers
Experience in implementation, professional services, solutions architecture, or technical account management environments
Experience scaling onboarding and implementation programs across SMB, Commercial, and Enterprise segments
Experience building capacity-planning models and using utilization, delivery performance, and other KPIs to guide decisions
Strategic thinking and willingness to engage directly in complex customer situations, team challenges, and operational details
Ability to influence senior leaders and cross-functional partners through clear communication, sound judgment, data, and understanding of customer and business needs
Must already be legally authorized to work in the United States or Canada; no work authorization, relocation assistance, or sponsorship/transferring of a visa offered
Successful applicants must complete a background check

Benefits

Comp & perks

Health benefits
Dental benefits
401(k) (USA) / RRSP (Canada)
Generous paid time off
Equity grant / RSU program
Incentive programs, where applicable
Maternity and parental leave top-up programs
Retirement matching program
Free 1Password account
Paid volunteer days
Peer-to-peer recognition through Bonusly
Remote-first work environment
In-person onboarding in Toronto for all go-to-market roles
Occasional travel to department offsites, quarterly meetings, and customer events
Accommodation available upon request during recruitment