Senior Engineering Manager, App Excellence

1Password

. Set the strategy and operating model for App Excellence across desktop, mobile, and browser extension teams .

Posted 11/6/2026full-timeRemote • United States, CanadaSenior💰 $230,000 - $334,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading software engineering teams and establishing operational strategies that enhance delivery and customer outcomes. Proficient in using operational data and customer signals to inform decision-making while fostering inclusive and high-performing teams.

Highest-signal resume keywords

Leadership Of Software Engineering TeamsStrategic Planning And Operating Model DevelopmentCross-Team Collaboration And Partnership BuildingOperational Data Analysis And Decision-MakingCybersecurity SaaS Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Software Engineering LeadershipOperational Health PracticesQuality Standards ImplementationIncident Response ManagementCompatibility PlanningDependency ManagementRelease ReadinessCustomer Health Signal AnalysisMeasurable Outcome DevelopmentAmbiguous Problem Resolution

Soft Skills

Excellent Written CommunicationExcellent Verbal CommunicationPeople-First LeadershipInclusive Team DevelopmentJudgment And Decision-Making

Tools & Technologies

MacOSWindowsLinuxIOSAndroidChromeFirefoxBraveEdgeSafari

Industry Keywords

Cybersecurity SaaSOperational MetricsCustomer ImpactHigh-Performing TeamsEngineering Partnerships

Tech Stack

Tools & technologies

AndroidCyber SecurityiOSLinuxMacOS

About the role

Key responsibilities & impact

Set the strategy and operating model for App Excellence across desktop, mobile, and browser extension teams
Lead through Engineering Managers, Team Leads, Staff Engineers, and other senior technical leaders
Establish shared practices for operational health, observability, quality, release readiness, and protection of critical customer journeys
Connect Bad User Days, crashes, latency, incidents, and key-flow success to prioritization and roadmap decisions
Drive cross-team planning and trade-offs across platform compatibility, release, build, CI, and shared dependencies
Build partnerships across Engineering, Product, Design, Security, Release Operations, and other stakeholders
Represent App Excellence in organizational planning, capacity planning, and senior leadership discussions
Hire, coach, and develop managers and senior technical leaders
Identify systemic risks and create durable mechanisms improving delivery and customer outcomes
Lead App Excellence as a connected system across macOS, Windows, Linux, iOS, Android, Chrome, Firefox, Brave, Edge, and Safari
Own systems connecting customer health signals to engineering action, including reliability metrics, incident response, quality standards, compatibility planning, and dependency management

Requirements

What you’ll need

Significant experience leading software engineering teams, including managing or developing other engineering leaders
Demonstrated ability to lead across multiple teams, products, or technical domains with shared dependencies
Experience setting strategy, shaping an operating model, and turning ambiguous problems into clear priorities and measurable outcomes
Strong judgment balancing delivery speed, quality, reliability, customer impact, and long-term technical health
Track record of effective partnerships across Engineering, Product, Design, and other functions
Experience using operational data, customer signals, and delivery metrics to guide decisions
Excellent written and verbal communication
People-first leadership approach and commitment to inclusive, healthy, high-performing teams
Experience in cybersecurity SaaS is requested in the application form
Must already live in and be legally authorized to work in the United States or Canada
No work authorization, relocation assistance, or visa sponsorship/transferring offered
Successful applicants must complete a background check

Benefits

Comp & perks

Health benefits
Dental benefits
401(k)
RRSP
Generous paid time off
Equity grant
Incentive programs, where applicable
Maternity and parental leave top-up programs
RSU program for most employees
Retirement matching program
Free 1Password account
Paid volunteer days
Peer-to-peer recognition through Bonusly
Remote-first work environment
Travel for in-person engagement, including annual department-wide offsites, team meetings, and customer/industry events
Accommodation available upon request during the recruitment process