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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in leading technical implementations and managing customer engagements in a B2B SaaS environment. Proficient in configuring solutions, delivering training, and translating technical concepts into business value while ensuring stakeholder alignment.
Highest-signal resume keywords
Technical Implementation LeadershipB2B SaaS Deployment ExperienceProject Management ExpertiseIdentity And Security Concepts UnderstandingTraining And Enablement Delivery
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical ImplementationSolutions EngineeringCustomer OnboardingSoftware DeploymentConfiguration SolutionsProject ManagementAI And AutomationWorkflow ImprovementsSCIMActive Directory
Soft Skills
Clear CommunicationMentoringStakeholder CoordinationProblem SolvingCustomer Engagement
Tools & Technologies
1PasswordSaaS ManagerDevice TrustUnified AccessIdentity Providers (IdPs)Single Sign-On (SSO)Mobile Device Management (MDM)Zero Trust
Industry Keywords
B2B SaaSImplementation ConsultingCustomer SuccessTechnical ConsultationsBackground Check
About the role
Key responsibilities & impact- Lead hands-on configuration, integration, validation, and launch of 1Password’s Enterprise Password Manager, SaaS Manager, Device Trust, and Unified Access
- Partner with Project Managers on implementation plans, customer coordination, timelines, and delivery risks
- Collaborate with Technical Account Managers, Solutions Architects, and Customer Success partners to align technical approaches with customer business goals
- Manage a portfolio of active customer engagements
- Lead implementations independently and provide training and enablement support for Project Manager-led projects
- Deliver customized technical consultations and training sessions, including occasional onsite sessions for customers
- Translate technical concepts into business value and support customer adoption
- Identify risks early and drive issues to resolution
- Improve playbooks, training materials, processes, and AI-powered workflows
- Mentor teammates and share implementation expertise
- Travel occasionally for customer engagements, team events, or other business needs
Requirements
What you’ll need- 5+ years of experience leading technical implementations from planning through launch
- Experience in implementation consulting, solutions engineering, or customer onboarding
- Proven track record leading software deployments for large or complex organizations in a B2B SaaS environment
- Strong technical aptitude and project management experience
- Experience managing timelines, coordinating stakeholders, tracking time, and monitoring utilization
- Ability to configure solutions and answer complex customer questions independently
- Understanding of identity and security concepts, including IdPs, SSO, SCIM, Active Directory, MDM, and Zero Trust
- Clear communication with technical practitioners, senior stakeholders, and audiences with varying technical knowledge
- Ability to design and deliver virtual and in-person training
- Ability to use AI, automation, and workflow improvements to reduce repetitive work and create reusable solutions
- Must live in and be legally authorized to work in the United States or Canada
- No work authorization, relocation assistance, or visa sponsorship provided
- Successful applicants must complete a background check
Benefits
Comp & perks- Immediate participation in 1Password's benefits program, including health and dental benefits
- 401(k) for USA-based roles
- RRSP for Canada-based roles
- Generous paid time off
- Equity grant
- Incentive programs where applicable
- Maternity and parental leave top-up programs
- Competitive health benefits
- RSU program for most employees
- Retirement matching program
- Free 1Password account
- Paid volunteer days
- Peer-to-peer recognition through Bonusly
- Remote-first work environment
- Accommodation available upon request
- Occasional travel to department-wide offsites, quarterly department meetings, and customer events
