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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates advanced technical expertise in deploying SaaS products within enterprise environments, with a strong focus on customer enablement and training. Capable of managing complex enterprise engagements while mentoring team members and driving improvements in implementation practices.
Highest-signal resume keywords
Technical ImplementationSaaS DeploymentCustomer EnablementAdvanced Virtual TrainingIdentity Providers (IdPs)
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SaaS ManagerEnterprise Password ManagerDevice TrustUnified AccessSCIMActive DirectoryZero Trust SecurityMDMCLIBYOD
Soft Skills
Communication SkillsProblem-SolvingJudgmentMentoringCollaboration
Tools & Technologies
1PasswordSaaS Governance ToolsAutomation ToolsDeployment FrameworksTraining Curricula
Industry Keywords
B2B SaaSEnterprise SoftwareCustomer OnboardingImplementation RisksTechnical Delivery
About the role
Key responsibilities & impact- Lead technical deployment and customer enablement of 1Password's product suite for large and strategically important enterprise customers
- Own hands-on configuration, integration, validation, and rollout of Enterprise Password Manager, SaaS Manager, Device Trust, and Unified Access as available
- Partner with the Project Manager on timelines, dependencies, and internal coordination while owning technical delivery and customer enablement
- Collaborate with Technical Account Managers and Solutions Architects on customer environments, architecture, and implementation approaches
- Build customer-specific deployment strategies and training plans based on security posture, business goals, and workflows
- Deliver advanced, customized virtual training for enterprise administrators and end users
- Serve as a trusted advisor and subject matter expert, translating technical concepts into business value
- Manage escalated implementation situations and de-escalate issues with customers and internal teams
- Identify and mitigate implementation risks and execute resolution strategies
- Stay current on product updates, features, and integrations and share knowledge with the broader team
- Develop implementation playbooks, training curricula, configuration guides, deployment frameworks, and enablement resources
- Mentor Implementation Managers and junior team members
- Recommend and drive improvements to team practices, processes, documentation, and the customer journey
- Develop AI-powered workflows, automation, and tools to improve delivery and customer time-to-value
- Contribute to the growth strategy of the Implementations function
- Occasionally represent 1Password at customer meetings, industry events, or team offsites; some travel may be required
Requirements
What you’ll need- Excellent written and spoken communication skills in English and French
- Excellent Spanish communication is a plus
- 6+ years of experience in technical implementation, solutions engineering, customer onboarding, or a related B2B SaaS function
- Track record leading enterprise software deployments for large, complex, or strategically critical organizations
- Advanced technical expertise deploying SaaS products in enterprise environments
- Deep working knowledge of identity providers (IdPs), SSO, SCIM, Active Directory, MDM, device trust, and Zero Trust security frameworks
- Expert understanding of business cases for enterprise security, IT operations, and SaaS governance tools
- Ability to manage complex, high-visibility enterprise engagements with competing priorities
- Ability to design and deliver advanced virtual training and enablement programs for enterprise customers
- Strong verbal and written communication and presentation skills
- Strong judgment identifying and resolving technical issues, leading de-escalation, and driving outcomes autonomously
- Builder's mindset toward AI, including developing AI tools, workflows, solutions, and automation
- Experience mentoring and coaching peers and junior team members
- Familiarity with SCIM, AD/LDAP, CLI, SSO, BYOD, MDM, SaaS discovery, and device posture concepts
- Familiarity with 1Password or enterprise-scale identity and access management, password management, device trust, or SaaS management solutions is a bonus
- Must live in the UK and already be legally authorized to work in the countries listed in the job posting; no work authorization, relocation assistance, or visa sponsorship/transferring is offered
- Successful applicants must complete a background check
Benefits
Comp & perks- Commission eligibility
- Health benefits
- Dental benefits
- Pension
- Generous paid time off (PTO)
- Equity grant
- Incentive programs, where applicable
- Maternity and parental leave top-up programs
- Retirement matching program
- Free 1Password account
- Paid volunteer days
- Peer-to-peer recognition through Bonusly
- Remote-first work environment
- AI tools may be used responsibly during the application process
- Accommodation available upon request during recruitment