Senior Manager, Renewals

1Password

. Lead the global renewals function and own its operating model, team performance, and renewal outcomes .

Posted 9/15/2026full-timeRemote • United StatesSenior💰 $139,000 - $202,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading global renewals functions, managing high-performing teams, and driving retention outcomes in B2B SaaS environments. Proficient in renewal frameworks, negotiation strategies, and utilizing customer success platforms to enhance performance and capture growth opportunities.

Highest-signal resume keywords

Global Renewals LeadershipRetention Metrics ManagementComplex Renewal NegotiationsSalesforce ProficiencyB2B SaaS Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Renewal FrameworksForecastingRetention MetricsNegotiationRisk Management

Soft Skills

CoachingTeam DevelopmentCollaboration

Tools & Technologies

SalesforceGainsight

Industry Keywords

Customer SuccessAccount ManagementCybersecurityIdentity SecurityIdentity and Access Management

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Lead the global renewals function and own its operating model, team performance, and renewal outcomes
Lead, develop, and scale a high-performing renewals team across regions and experience levels
Own the global renewals forecast and retention outcomes, partnering with Customer Success and Sales on expansion opportunities
Establish standards for coverage, handoffs, risk management, negotiation, forecasting, and performance management
Coach managers and team members through deal reviews, call debriefs, calibration, and development plans
Partner with senior leaders to resolve complex renewal situations and embed learnings into the broader operating model
Design and improve renewal playbooks, commercial workflows, AI-assisted systems, and enablement programs
Provide insight into renewal performance, risk, expansion opportunities, and strategic priorities
Partner with senior GTM leaders to resolve risk and capture growth opportunities
Report to the Senior Director, Customer Success

Requirements

What you’ll need

Lead renewals, customer success, account management, or a related post-sale function in B2B SaaS, with a demonstrated record of owning retention outcomes
Manage global or senior renewals teams, including hiring, developing, and supporting managers or team leads
Lead complex renewal negotiations with enterprise customers and build repeatable renewal motions for smaller customer segments
Strong knowledge of renewal frameworks, commercial terms, pricing, procurement, legal processes, forecasting, and retention metrics including gross retention rate, net retention rate, churn, renewal rate, and expansion
Experience using Salesforce, Gainsight, or comparable customer success platforms to manage customer health, risk, forecasts, and team performance
Experience partnering across Customer Success, Sales, RevOps, Finance, Legal, Support, Solutions Engineering, and Product
Experience in cybersecurity, identity security, or identity and access management
Experience as a 1Password user or practitioner is a plus
Legally authorized to work in the United States or Canada; 1Password will not offer work authorization, relocation assistance, or visa sponsorship/transferring
Successful applicants must complete a background check

Benefits

Comp & perks

Immediate participation in benefits program, including health and dental benefits
401(k) (USA-based roles)
RRSP (Canada-based roles)
Generous paid time off
Equity grant / RSU program for most employees
Participation in incentive programs, where applicable
Maternity and parental leave top-up programs
Retirement matching program
Free 1Password account
Paid volunteer days
Peer-to-peer recognition through Bonusly
Remote-first work environment
Accommodation available upon request
In-person onboarding in Toronto for all go-to-market roles
Occasional travel, including department-wide offsites, quarterly department meetings, and periodic customer events
Leadership roles can expect to travel once per month on average