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1
Digital Banking Call Center Representative
1st liberty fcu. Participate in the Digital Banking phone chat and email contact rotation while providing exceptional service to members .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing exceptional customer service within digital banking environments, including proficiency in online and mobile banking platforms, fraud prevention, and electronic services management.
Highest-signal resume keywords
Customer Service ExperienceFinancial Institution ExperienceInterpersonal SkillsOrganizational SkillsFraud Prevention Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Online Banking DutiesMobile Banking DutiesElectronic Services ManagementRemote Deposit CapturePopmoneyExternal TransfersApple PaySamsung PayOnline Account OpeningLoan Payment Balancing
Soft Skills
Exceptional ServiceProblem-SolvingCommunication Skills
Tools & Technologies
EStatementsPurchase RewardsOnline Payment Service
Industry Keywords
Digital BankingField of Membership RequirementsLFCU AccountsATM ServicesDebit CardsCredit CardsReloadable Cards
About the role
Key responsibilities & impact- Participate in the Digital Banking phone chat and email contact rotation while providing exceptional service to members
- Perform online and mobile banking duties for both the consumer and business banking platform
- Monitor, perform daily tasks, and assist members with electronic services including Popmoney and External Transfers, Remote Deposit Capture, Money Management, eStatements, Online Account Opening, Purchase Rewards, Apple Pay/Samsung Pay, and Online Payment Service
- Serve as back up to the Contact Call Center rotation and answer general account questions
- Assist members with questions or problems concerning ATM, debit, credit, and Reloadable Cards
- Provide information related to field of membership requirements and LFCU accounts and benefits
- Gain an understanding of possible scams and fraudulent activity and use that knowledge to prevent fraud
- Balance loan payments made by check and debit card at the end of each night
Requirements
What you’ll need- Experience working in customer service is required
- Financial institution experience is preferred
- Excellent interpersonal and organizational skills
- Approximately a 40-hour work week including Saturdays on a rotating basis
Benefits
Comp & perks- Incentive opportunities
- Paid Holidays
- Paid Time Off (Vacation, Sick and Personal Days)
- Medical, Dental and Vision Insurance
- 401(k) retirement program with matching funds
- Employer paid Group Term Life Insurance
- Short Term and Long Term Disability Insurance
- Tuition Reimbursement Program