AI Process Innovation Manager

2020 Companies

. Design, build, and deploy multi-agent AI workflows using frameworks such as LangGraph, AutoGen, or CrewAI .

Posted 9/23/2026full-timePlano • Texas • United StatesMid-LevelSenior💰 $130,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing and deploying multi-agent AI workflows, with strong capabilities in API development, cloud AI services, and process automation. Proficient in Python and experienced in collaborating with cross-functional teams to implement AI solutions in production environments.

Highest-signal resume keywords

Multi-Agent AI Workflow DevelopmentAPI Development and IntegrationCloud AI Services ExperiencePython ProficiencyAgentic AI Systems Implementation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

PythonRESTful API DevelopmentGraphQLLow-Code DevelopmentMCP Server DevelopmentAI/ML LibrariesDatabase ManagementContainerizationCI/CD PipelinesProcess Automation

Soft Skills

Self-DirectedResults-OrientedCommunication with Non-Technical StakeholdersCollaboration

Tools & Technologies

LangGraphAutoGenOpenAI SDKHugging Face TransformersDockerKubernetesAzure OpenAIAWS BedrockGoogle Vertex AIMicrosoft Office

Industry Keywords

Customer ServiceCare OperationsService Industry ProcessesAI ImplementationProcess Mapping

Tech Stack

Tools & technologies

AWSAzureCloudDockerERPGraphQLKubernetesNoSQLPython

About the role

Key responsibilities & impact

Design, build, and deploy multi-agent AI workflows using frameworks such as LangGraph, AutoGen, or CrewAI
Implement agent orchestration, tool-calling, memory, and guardrail logic for production Care operation use cases
Identify, document, and prioritize AI use cases across Care functions
Lead AI implementation from proof of concept through production
Develop and maintain MCP servers exposing enterprise data and capabilities to AI agents
Build and maintain API integrations with CRM, ticketing, ERP, knowledge bases, and external services
Develop RESTful APIs and webhook handlers
Design and manage vector stores, relational schemas, and query performance for AI applications
Develop low-code process automation solutions
Set up and maintain AI development and production environments, including LLM APIs, containers, CI/CD, monitoring, and logging
Conduct process mapping and gap analysis
Translate process findings into AI-augmented designs and implementation specifications
Develop evaluation frameworks for AI agent outputs
Monitor model performance, hallucination rates, and latency
Implement feedback loops and continuous improvement cycles
Collaborate with the Sr. Manager, Korea HQ counterparts, and SEA business unit stakeholders

Requirements

What you’ll need

Bachelor's degree in Computer Science, Software Engineering, Information Systems, or related field
5–8 years of experience in software development, process automation, or AI/ML implementation
Hands-on experience building and deploying Agentic AI systems in production, including multi-agent orchestration, tool integration, and autonomous task execution
Proficiency in Python
Experience with AI/ML libraries including LangChain, LangGraph, AutoGen, OpenAI SDK, and Hugging Face Transformers
Experience designing and building MCP servers and connecting agents to enterprise APIs and databases
Strong API development and integration skills: REST, GraphQL, OAuth2/JWT authentication, and API gateway configuration
Database experience with vector databases, relational databases, and NoSQL databases
Experience with cloud AI services such as Azure OpenAI, AWS Bedrock, or Google Vertex AI
Experience with containerization and deployment using Docker, Kubernetes, and CI/CD pipelines
Ability to work on-site at the Dallas, TX office
Work authorization in the United States without current or future visa sponsorship
Bilingual in English and Korean required by the overview
Low-code development experience preferred
Background in Customer Service, Care operations, or service industry processes strongly preferred
Korean language proficiency preferred for collaboration with Korea HQ
Ability to communicate technical designs and implementation status to non-technical stakeholders
Self-directed and results-oriented; comfortable managing multiple concurrent workstreams
Skilled in Microsoft Office, including Excel, PowerPoint, and Word

Benefits

Comp & perks

Competitive salary, paid weekly
Next-day pay on-demand with DailyPay
Health/Dental/Vision benefits
401K Program with matching
Paid Time Off
Paid Holidays
Scholarship opportunities for employees and direct family members
Employee Assistance Program
Leadership Development Program
Long-term career pathing options
Personal development opportunities
Professional stretch assignments