2020 Companies

Marketing

• Conduct scheduled retail activations within an assigned geographic territory
• Engage adult tobacco consumers in meaningful, compliant conversations about tobacco products
• Verify age eligibility and ensure interactions comply with company policies, local regulations, and program guidelines
• Administer consumer surveys and accurately collect market feedback and insights
• Distribute approved promotional materials and consumer offers, including coupons and incentives
• Educate consumers on available promotions
• Encourage purchase consideration through consultative consumer engagement
• Build positive relationships with retail personnel and store management
• Document activity results, consumer interactions, and survey completion through designated reporting systems
• Maintain program materials, displays, and activation assets professionally
• Travel throughout the assigned territory to support scheduled retail visits and events

Field Marketing Representative

Data Analyst

• Support Samsung’s Service/Repair Quality management team with nationwide data, trends, and analysis
• Provide recommendations and improvements based on data analysis
• Ensure data is captured appropriately, reported against, and maintained clearly and accurately for leadership review and action
• Set data standards, identify root causes, and help resolve issues
• Collect raw, structured, and ASC data from different sources and convert it into meaningful organizational data
• Collect, clean, and interpret data sets to answer questions or solve problems
• Manage and analyze customer-provided warranty and bounce-return data
• Monitor, collect, and collate repair data using field metrics
• Create dashboards and reports for Samsung Quality Management and Care Teams

Repair Quality Data Analyst, Korean Bilingual Preferred

Manager

• Lead and empower a team of District Managers across a designated region
• Develop and implement regional strategies aligned with the Intel Program’s vision
• Coach and mentor District Managers to build high-performing teams supporting retailers and consumers
• Champion innovative uses of Intel products in retail
• Drive adoption of cutting-edge Intel solutions and experiences
• Analyze regional data, including sales KPIs, customer satisfaction scores, and program training results
• Identify areas for improvement and optimize strategies
• Foster equitable access to Intel products and technology integration
• Build relationships with retail regional and district leadership
• Tailor program offerings to specific retailer needs and trends

Regional Manager

Recruitment

• Implement staffing strategies to provide a qualified and diverse candidate pool
• Source qualified, diverse candidates through networking, internet postings, social media, and referrals
• Use applicant tracking system hiring and reporting functions
• Review applicant data reporting to identify challenges in applicant flow
• Advise Management team on strategy to improve applicant flow
• Develop knowledge of clients and management to effectively target recruitment efforts in a cost-effective and efficient manner
• Maintain daily work trackers and assist with tracking recruiting metrics
• Maintain and distribute Excel reports as requested
• Coordinate and facilitate college, job, and career fairs as required
• Communicate recruiting information and provide feedback on successes and areas of improvement
• Analyze sourcing performance and monitor budget utilization
• Identify opportunities for cost savings and process improvements
• Maintain recruiting systems, dashboards, and spreadsheets
• Ensure compliance with job posting standards
• Support sourcing campaigns across job boards, social media platforms, and other recruitment channels
• Perform all other duties as assigned

Digital Recruiting Sourcing Specialist

Outside Sales

• Lead market-level sales performance through product expertise, strategic planning, and refined sales execution
• Serve as the primary point of contact for complex retail environments
• Ensure execution excellence across displays, merchandising, and product presentation
• Identify territory growth opportunities and implement improvements with leadership
• Build and elevate relationships with senior store leaders and key decision makers
• Provide retail leaders with insights, training, and recommendations influencing sales outcomes
• Diagnose store-level obstacles, coordinate solutions, and communicate market needs to leadership
• Provide expert product guidance, troubleshooting support, and elevated customer interactions
• Support onboarding and informal field mentorship of new or junior Field Sales Representatives
• Guide retail associates on product value and store execution standards
• Ensure displays are accurate, compelling, and aligned with program standards
• Conduct advanced store assessments and identify trends, gaps, and improvement opportunities
• Maintain, service, and troubleshoot blind-cutting machines where applicable
• Coordinate repairs, escalate issues, and ensure safe operations
• Train stores on machine functionality and basic troubleshooting
• Analyze sales data, monitor trends, and create actionable recommendations
• Submit reporting insights to management, including competitive observations, retailer feedback, and operational challenges

Senior Field Sales Representative

Artificial Intelligence

• Design, build, and deploy multi-agent AI workflows using frameworks such as LangGraph, AutoGen, or CrewAI
• Implement agent orchestration, tool-calling, memory, and guardrail logic for production Care operation use cases
• Identify, document, and prioritize AI use cases across Care functions
• Lead AI implementation from proof of concept through production
• Develop and maintain MCP servers exposing enterprise data and capabilities to AI agents
• Build and maintain API integrations with CRM, ticketing, ERP, knowledge bases, and external services
• Develop RESTful APIs and webhook handlers
• Design and manage vector stores, relational schemas, and query performance for AI applications
• Develop low-code process automation solutions
• Set up and maintain AI development and production environments, including LLM APIs, containers, CI/CD, monitoring, and logging
• Conduct process mapping and gap analysis
• Translate process findings into AI-augmented designs and implementation specifications
• Develop evaluation frameworks for AI agent outputs
• Monitor model performance, hallucination rates, and latency
• Implement feedback loops and continuous improvement cycles
• Collaborate with the Sr. Manager, Korea HQ counterparts, and SEA business unit stakeholders

AI Process Innovation Manager

Customer Support

• Perform root cause analysis and define corrective actions to resolve complex customer issues
• Analyze case data and identify trends or recurring issues
• Summarize analysis results and present findings to managers and leadership, customizing reports based on the audience
• Support continuous improvement initiatives by identifying opportunities for process enhancements and advocating for solutions
• Support talking and managing to high level escalated customers in both Korean and English
• Collaborate with internal and external teams to accomplish tasks
• Ensure that processes are aligned with the company’s strategic goals and improve overall customer satisfaction
• Lead projects to enhance customer care operations

Bilingual VOC Operations Support Specialist, Korean/English

Business Development Rep

• Research prospective clients, emerging markets, and new industry verticals aligned with 2020 Companies’ services and growth strategy
• Identify companies, decision-makers, and business contacts using LinkedIn, ZoomInfo, HubSpot, industry resources, and other research tools
• Build and manage targeted prospect lists and outbound campaigns
• Complete a minimum of 50 outbound calls and 50 personalized prospecting emails each business day
• Conduct consistent LinkedIn outreach, including connection requests, direct messages, follow-ups, and engagement
• Engage senior-level decision-makers through cold calling, email, LinkedIn, and professional networking
• Qualify prospects based on business needs, authority, timing, program scope, and opportunity potential
• Schedule qualified introductory meetings for Business Development and Client Solutions leaders
• Develop, test, and refine call scripts, email templates, LinkedIn messages, value propositions, and objection-handling responses
• Serve as a HubSpot administrative expert for lead-generation activities, including contact management, list segmentation, workflows, sequences, reporting, dashboards, and data quality
• Record outreach, responses, notes, follow-up activities, and lead-status changes accurately in HubSpot
• Maintain a clean, organized CRM pipeline with a clear status and next step for every active prospect
• Conduct persistent, professional follow-up across multiple communication channels
• Partner with the Vice President of Client Solutions to prioritize industries, verticals, target accounts, and campaigns
• Track activity, response rates, qualified leads, meetings scheduled, conversion rates, and performance metrics
• Share market intelligence, prospect feedback, objections, competitive insights, and emerging opportunities with leadership
• Follow applicable telephone, email, LinkedIn, privacy, and company communication requirements

Business Development Lead Generation Specialist

• Promote and sell Springs Window Fashions products within assigned retail locations
• Build and maintain relationships with store associates, customers, retailers, and key decision-makers
• Maintain and set up product displays
• Meet or exceed sales targets and goals
• Generate leads to increase sales
• Provide excellent customer service and product education
• Travel within the territory, visiting 2–5 stores per day
• Implement and adapt sales strategies to capitalize on market opportunities
• Track sales performance, analyze trends, and provide regular reports to management
• Optimize product displays and in-store presence to enhance brand visibility and customer engagement