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Bilingual VOC Operations Support Specialist, Korean/English
2020 Companies. Perform root cause analysis and define corrective actions to resolve complex customer issues .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in root cause analysis and corrective actions, with a strong focus on continuous improvement and customer service excellence. Proficient in both Korean and English, effectively communicating findings and collaborating with teams to enhance customer care operations.
Highest-signal resume keywords
Root Cause AnalysisProcess ImprovementCustomer Service ExperienceFluency in KoreanMicrosoft Office Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Root Cause AnalysisCorrective ActionsProcess ImprovementCustomer ServiceData Analysis
Soft Skills
Excellent Communication SkillsOrganizational SkillsTeam PlayerSelf-DrivenFlexible
Tools & Technologies
Microsoft OfficeExcelWordPowerPointOutlook
Industry Keywords
Customer SatisfactionContinuous ImprovementEscalated Customer ManagementCollaborationStrategic Goals
About the role
Key responsibilities & impact- Perform root cause analysis and define corrective actions to resolve complex customer issues
- Analyze case data and identify trends or recurring issues
- Summarize analysis results and present findings to managers and leadership, customizing reports based on the audience
- Support continuous improvement initiatives by identifying opportunities for process enhancements and advocating for solutions
- Support talking and managing to high level escalated customers in both Korean and English
- Collaborate with internal and external teams to accomplish tasks
- Ensure that processes are aligned with the company’s strategic goals and improve overall customer satisfaction
- Lead projects to enhance customer care operations
Requirements
What you’ll need- Fluent in Korean; both written and verbal
- Applicants must be authorized to work in the United States full-time without current or future visa sponsorship
- Extensive experience with root cause analysis and corrective actions
- Experience with continuous improvement/process improvement
- Background in customer service (speaking with customers)
- Excellent organizational skills
- Able to prioritize tasks independently with minimal supervision
- Excellent communication skills (verbal and written)
- Self-driven, flexible, dedicated individual
- Team player
- Proficiency with Microsoft Office (Excel, Word, PowerPoint, Outlook)
- 4+ years of customer service-related experience
Benefits
Comp & perks- Paid weekly
- Next-day pay on-demand with DailyPay
- Health/Dental/Vision benefits
- 401K Program with matching
- Paid Time Off
- Paid Holidays
- Scholarship opportunities for employees and direct family members
- Employee Assistance Program
- Leadership Development Program
- Personal development opportunities
- Professional stretch assignments
- Long-term career pathing options