Field Operations Manager

2020 Companies

. Deliver reports to department heads, management teams, and directors .

Posted 10/30/2026full-timeUnited StatesMid-LevelSenior💰 $50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong operations and project management skills, with a focus on team scheduling, compliance auditing, and performance analysis in a retail environment. Proficient in delivering reports, resolving client service issues, and facilitating onboarding processes while maintaining ethical and professional standards.

Highest-signal resume keywords

Operations ManagementProject ManagementTeam SchedulingClient Service ResolutionMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operations ManagementProject ManagementTeam SchedulingCompliance AuditingPerformance AnalysisExpense ReconciliationTimecard ProcessingReport GenerationRetail OperationsContinuous Improvement

Soft Skills

Organizational SkillsAttention to DetailProblem-Solving AbilitiesDecision-MakingCommunication Skills

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft Power BIMicrosoft Outlook

Industry Keywords

3PLRetail OperationsStakeholder ManagementOnboardingField Team Compliance

About the role

Key responsibilities & impact

Deliver reports to department heads, management teams, and directors
Assist with client service issues and ensure timely resolution
Consult with Program Leadership regarding field team performance and policy adherence
Advise stakeholders and management on progress, risk indicators, and mitigation efforts
Facilitate staffing and onboarding for assigned regions
Create welcoming new-hire experiences and ensure required training and system setup
Collaborate with the Advocacy team on the new-hire onboarding path
Create and audit team schedules and shift compliance
Develop and maintain team schedules for adequate coverage and business alignment
Audit shift compliance against established schedules and standards
Ensure field-team compliance with retailer standards and internal performance metrics
Support RM activities, including store visits and training sessions
Provide direction, training, and guidance while supporting team retention
Attend meetings and conference calls as required in and out of the region
Travel to store locations within the region as needed
Ensure adherence to company policies and procedures
Reconcile, audit, and report expenses, financial records, and labor hours against budgets
Process employee timecards and generate activity and insights reports
Analyze program performance in a retail environment and identify continuous-improvement opportunities

Requirements

What you’ll need

High school diploma or equivalent required
Business degree preferred
3+ years of relevant experience in 3PL or Retail Operations as an alternative to the preferred degree
Strong operations and project management skills
Outstanding organizational skills, attention to detail, and prioritization of tasks
Excellent judgment and issue resolution skills
Ability to balance multiple demands and changing priorities
Ethical and professional standards in a business environment
Good judgment, initiative, decision-making, and problem-solving abilities
Excellent verbal and written communication and people skills
Willingness to work flexible hours including evenings and weekends
Ability to travel throughout the region
Advanced/expert working knowledge of Microsoft Office products, including Word, Excel, PowerPoint, Power BI, and Outlook

Benefits

Comp & perks

Competitive salary with weekly pay
Quarterly incentive potential
On-demand pay options through DailyPay
Paid training completed online or at home via a computer or mobile device
Apparel provided
Ongoing training and development
Consistent schedule to enable work/life balance or career
Paid holidays
Long-term career pathing options
Personal development opportunities
Professional stretch assignments