Field Representative Lead

2020 Companies

. Coordinate and manage daily scheduling of field representatives .

Posted 10/27/2026full-timeRemote • New York • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational and time-management skills to effectively coordinate and manage scheduling for field representatives. Proficient in using scheduling tools and software to optimize workflows and ensure timely coverage.

Highest-signal resume keywords

Scheduling CoordinationSalesforce ProficiencyWorkforce ManagementCommunication SkillsProblem-Solving Mindset

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

SchedulingWorkforce CoordinationAdministrative SupportTime ManagementData Tracking

Soft Skills

Organizational SkillsAttention to DetailProactive MindsetIndependent WorkEffective Communication

Tools & Technologies

SalesforceDialpadAirtableWorkdayMicrosoft Office Suite

Industry Keywords

High-Volume SchedulingRemote Team SupportScheduling WorkflowsOperational RisksCoverage Planning

About the role

Key responsibilities & impact

Coordinate and manage daily scheduling of field representatives
Assign, adjust, and maintain schedules to ensure coverage for required shifts and assignments
Monitor staffing levels and identify scheduling gaps or coverage risks
Address callouts, availability changes, and last-minute adjustments
Ensure assigned jobs are scheduled within required timeframes, typically within 48 hours
Balance workload distribution based on availability, skill set, location, and client requirements
Maintain accurate schedules in Salesforce, Teams, and scheduling platforms
Adjust schedules in real time for client changes, callouts, reassignments, or urgent requests
Support open-market coverage planning and route optimization
Communicate assignments, schedule changes, and updates to representatives
Serve as a point of contact and liaison for scheduling-related questions and issues
Partner with Market Leads and Shared Services leadership
Ensure representatives are responsive and acknowledge assigned jobs
Monitor hiring areas and ongoing staffing needs
Identify trends in scheduling gaps, workload volume, and coverage challenges
Escalate recurring staffing issues and operational risks to leadership
Develop and maintain standardized scheduling workflows and guidelines
Provide administrative support related to scheduling, workflow changes, and representative coordination
Assist with scheduling reports, tracking, and updates
Identify opportunities to streamline scheduling processes

Requirements

What you’ll need

Strong organizational and time-management skills with the ability to prioritize effectively
Excellent written and verbal communication skills
High attention to detail with a proactive problem-solving mindset
Ability to work independently and manage responsibilities in a remote environment
Comfort using multiple software platforms and tools simultaneously
Basic to intermediate computer proficiency
Experience or willingness to learn Dialpad, Salesforce, Airtable, Workday, and Microsoft Office Suite (Outlook, Excel, Teams)
Previous experience in scheduling, dispatch, workforce coordination, or administrative support
Experience supporting remote or field-based teams
Familiarity with high-volume scheduling environments is a plus
Ability to work from home independently and reliably
Full-time availability, adhering strictly to assigned shift hours
Ability to monitor, adjust, and manage schedules based on staffing gaps and operational needs
Reliable internet connection and a dedicated workspace

Benefits

Comp & perks

Receive a competitive hourly rate, paid weekly
Work remotely, from home
Health/Dental/Vision benefits
401K Program with matching
Paid Time Off
Paid Holidays
$30 Mobile Reimbursement
Scholarship opportunities for employees and direct family members
Employee Assistance Program
Leadership Development Program
Employees' special pricing for multiple clients
Personal development opportunities
Professional stretch assignments
Long-term career pathing options