Repair Quality Data Analyst, Korean Bilingual Preferred

2020 Companies

. Support Samsung’s Service/Repair Quality management team with nationwide data, trends, and analysis .

Posted 10/1/2026full-timePlano • Texas • United StatesJunior💰 $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in data analysis, quality management, and customer relationship building within the telecommunications industry. Proficient in statistical process control, FMEA applications, and developing quality engineering processes.

Highest-signal resume keywords

Data AnalysisQuality ManagementStatistical Process ControlFMEA ApplicationsCustomer Relationship Building

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data CollectionData CleaningData InterpretationQuality Engineering ProcessesCircuit Design KnowledgeProject Management SkillsTechnical Complaint ResolutionDashboard CreationReport PreparationKPI Understanding

Soft Skills

Oral CommunicationWritten CommunicationTeam CollaborationIndependent WorkTime Management

Tools & Technologies

Statistical SoftwareData Visualization ToolsSpreadsheetsReporting Tools

Industry Keywords

TelecommunicationsWireless HandsetsOEM ProductsCDMAGSMQuality ManagementCustomer ServiceTechnical Manuals

About the role

Key responsibilities & impact

Support Samsung’s Service/Repair Quality management team with nationwide data, trends, and analysis
Provide recommendations and improvements based on data analysis
Ensure data is captured appropriately, reported against, and maintained clearly and accurately for leadership review and action
Set data standards, identify root causes, and help resolve issues
Collect raw, structured, and ASC data from different sources and convert it into meaningful organizational data
Collect, clean, and interpret data sets to answer questions or solve problems
Manage and analyze customer-provided warranty and bounce-return data
Monitor, collect, and collate repair data using field metrics
Create dashboards and reports for Samsung Quality Management and Care Teams

Requirements

What you’ll need

Korean bilingual preferred
Preferred Bachelor’s Degree from an accredited college or university, or equivalent work experience in the telecommunications industry
Preferred 1+ years’ experience in a quality or wireless telecommunications position and long-term customer contact and relationship building
Experience setting up Quality/Sustaining engineering processes and procedures
Previous experience with OEM handset products, a combination of CDMA and GSM, and project/product management skills
Experience researching and resolving customer technical complaints and issues
Experience using statistical process control and FMEA applications
Significant knowledge of circuit design of wireless handsets
Ability to develop and maintain working relationships with company personnel and external contacts, including customers and authorized service agents
Ability to gather and analyze data from multiple sources and prepare spreadsheets, charts, graphs, and tables
Ability to plan and prioritize multiple work assignments
Ability to read, write, provide critical technical reviews, prepare reports, and understand technical manuals, test procedures, and technical product information
Ability to read and interpret detailed and complex customer requirements
Full understanding of department KPIs and expectations
Ability to operate a PC more than 75% of work time in alternating sedentary and highly mobile positions
High visual acuity, numeric/character distinction, and moderate color distinction
Understanding of complex math and reading
Ability for analysis, comprehension, judgment, and decision-making
Demonstrated oral and written communication competency
Ability to work independently and in a team environment and complete assignments within established time frames

Benefits

Comp & perks

Competitive $28 hourly rate, paid weekly
Next-day pay on-demand with DailyPay
Health/Dental/Vision benefits
401K Program with matching
Paid Time Off
Paid Holidays
Scholarship opportunities for employees and direct family members
Employee Assistance Program
Leadership Development Program
Personal development opportunities
Professional stretch assignments
Long-term career pathing options