Repair Quality Data Analyst – Korean Bilingual Preferred

2020 Companies

. Support Samsung's Service/Repair Quality management team with nationwide data, trends, and analysis .

Posted 11/3/2026full-timePlano • Texas • United StatesJunior💰 $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in data analysis, quality management, and telecommunications, with a strong ability to interpret complex datasets and provide actionable insights. Proficient in developing relationships with stakeholders and managing quality engineering processes to enhance service and repair operations.

Highest-signal resume keywords

Data AnalysisQuality ManagementStatistical Process ControlProject ManagementTelecommunications Industry Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data CollectionData CleaningData InterpretationStatistical Process ControlFMEA ApplicationsCircuit Design KnowledgeQuality Engineering ProcessesDashboard CreationReport PreparationTechnical Documentation

Soft Skills

CommunicationRelationship BuildingProblem SolvingDecision MakingTeam Collaboration

Tools & Technologies

SpreadsheetsChartsGraphsTablesPC Operation

Industry Keywords

TelecommunicationsOEM Handset ProductsCDMAGSMCustomer Technical ComplaintsRepair DataField MetricsKPI UnderstandingCustomer RequirementsWireless Telecommunications

About the role

Key responsibilities & impact

Support Samsung's Service/Repair Quality management team with nationwide data, trends, and analysis
Provide recommendations and improvements based on data analysis
Ensure data is captured appropriately, reported against, and maintained clearly and accurately
Set data standards, identify root causes, and help resolve issues
Collect raw, structured, and ASC data from different sources
Convert data into meaningful and useful information for the organization
Collect, clean, and interpret datasets to answer questions or solve problems
Manage and analyze customer-provided warranty and bounce-return data
Monitor, collect, and collate repair data using field metrics
Create dashboards and reports for Samsung Quality Management and Care Teams

Requirements

What you’ll need

Preferred Bachelor’s Degree, from an accredited college or university, or equivalent work experience in the telecommunications industry
Preferred 1+ years’ experience in a quality or wireless telecommunications position and long-term customer contact and relationship building
Experience setting up Quality/Sustaining engineering processes and procedures
Previous experience with OEM handset products, a combination of CDMA and GSM, and project/product management skills
Experience researching and resolving customer technical complaints and issues
Experience with statistical process control and FMEA applications
Significant knowledge of circuit design of wireless handsets
Ability to develop and maintain working relationships with company personnel and external contacts, including customers and authorized service agents
Ability to gather and analyze data from multiple sources and prepare spreadsheets, charts, graphs, and tables
Ability to plan and prioritize multiple work assignments
Ability to read, write, provide critical technical reviews, prepare reports, and understand technical manuals, test procedures, and technical product information
Ability to read and interpret detailed and complex customer requirements
Full understanding of department KPIs and expectations
Ability to operate a PC more than 75% of work time
High visual acuity, numeric/character distinction, and moderate color distinction
Understanding of complex math and reading
Ability for analysis, comprehension, and judgment/decision-making
Demonstrated oral and written communication competency
Ability to work independently and in a team environment
Korean bilingual capability is preferred

Benefits

Comp & perks

Competitive $28.85 hourly rate, paid weekly
Next-day pay on-demand with DailyPay
Health/Dental/Vision benefits
401K Program with matching
Paid Time Off
Paid Holidays
Scholarship opportunities for employees and direct family members
Employee Assistance Program
Leadership Development Program
Personal development opportunities
Professional stretch assignments