Scheduling Manager

2020 Companies

. Lead, coach, and develop a team of Scheduling Coordinators through ongoing feedback, training, and performance management .

Posted 10/27/2026full-timeRemote • Illinois • United StatesJunior💰 $55,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in scheduling operations and workforce management, with a strong focus on team leadership, performance metrics, and process optimization. Proficient in utilizing Salesforce scheduling tools and Microsoft Office to enhance operational efficiency and data accuracy.

Highest-signal resume keywords

Team LeadershipSalesforce Scheduling ToolsWorkforce ManagementAnalytical SkillsCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Scheduling OperationsWorkforce ManagementData AnalysisPerformance ManagementProcess Optimization

Soft Skills

Leadership AbilitiesOrganizational SkillsProblem-Solving Skills

Tools & Technologies

SalesforceMicrosoft OfficeExcelMicrosoft Teams

Industry Keywords

Client Service DeadlinesKPI MonitoringOperational WorkflowsCapacity ManagementCross-Functional Collaboration

About the role

Key responsibilities & impact

Lead, coach, and develop a team of Scheduling Coordinators through ongoing feedback, training, and performance management
Oversee daily scheduling operations to ensure all client service deadlines and internal service level expectations are met
Manage workforce capacity by balancing workload, coverage, travel, and resource availability across assigned markets
Utilize Salesforce scheduling tools to optimize scheduling efficiency, maintain data accuracy, and improve operational workflows
Partner with senior leadership to establish, monitor, and report on departmental KPIs and scheduling performance metrics
Identify scheduling trends, capacity risks, and operational challenges while providing recommendations for continuous improvement
Collaborate with Recruiting, Field Leadership, Payroll, and other cross-functional teams to ensure alignment on staffing and operational priorities
Ensure scheduling processes are standardized, efficient, and compliant with company and client expectations

Requirements

What you’ll need

1-3 years of scheduling, workforce management, dispatch, or operations experience
Previous experience leading or supervising a team
Experience using Salesforce scheduling tools or workforce management systems
Strong analytical, organizational, and problem-solving skills
Excellent communication and leadership abilities
Proficiency in Microsoft Office, including Excel and Teams

Benefits

Comp & perks

Paid weekly
Health/Dental/Vision benefits
401K Program with matching
Paid Time Off
Paid Holidays
$30 Mobile Reimbursement
Scholarship opportunities for employees and direct family members
Employee Assistance Program
Leadership Development Program
Employees special pricing for multiple clients
Personal development opportunities
Professional stretch assignments
Long-term career pathing options