Customer Success Manager

30 Minutes to President's Club

. Guide teams through the 30MPC enablement curriculum .

Posted 9/29/2026full-timeNew York City • New York • United StatesMid-LevelSenior💰 $105,000 - $175,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in sales enablement, with a strong ability to design and implement training programs that enhance sales skills and drive revenue growth. Possesses executive presence to influence senior leaders and navigate early-stage ambiguity while building effective customer journeys.

Highest-signal resume keywords

Sales Enablement ExperienceSales Skills TrainingExecutive PresenceCustomer Journey DesignProgram Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales TechniquesSales Program RolloutsCustomer Lifecycle DesignQuantifying Customer ResultsCoaching Sales Representatives

Soft Skills

Influencing Behavioral ChangeTeaching FrameworksProblem Solving

Industry Keywords

Sales EnablementCustomer Success ManagementRevenue TargetsPresident’s ClubQBRs

About the role

Key responsibilities & impact

Guide teams through the 30MPC enablement curriculum
Plan quarterly sprints to close sales skill gaps from cold calling through closing
Support enablement leads and frontline managers by teaching frameworks
Help managers apply frameworks in real-world situations and coach through roadblocks
Run QBRs and quantify customer results
Identify customer expansion opportunities in partnership with sales
Build the enablement program from the ground up
Design the customer lifecycle and training program
Report directly to the founder
Help sales organizations reach President’s Club, beat revenue targets, and expand accounts

Requirements

What you’ll need

3+ years of experience required
Sales enablement experience running programs and rollouts involving sales skills beyond product knowledge, or CSM experience with sales experience including at least 1 year of sales experience, or experience as a top sales representative/leader who explains sales techniques to junior representatives
Strong knowledge of sales and ability to teach sales skills
Executive presence to work with senior sales leaders and influence behavioral change
Comfort working in early-stage ambiguity and building the customer journey
Ability to influence the product roadmap
Legally authorized to work in the United States without sponsorship now or in the future
Willingness to undergo a background check
Willingness to work in person in the New York City office 3 days per week