Community Management Specialist

321 The Agency

. Monitor social media channels daily across multiple client accounts .

Posted 10/6/2026contractRemote • Florida • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in social media management and community engagement, with a strong ability to adapt brand voice and tone across multiple platforms. Proficient in monitoring brand sentiment, managing influencer relationships, and utilizing social media analytics for reporting and strategy.

Highest-signal resume keywords

Social Media ManagementCommunity EngagementInfluencer MarketingSocial Media AnalyticsWritten Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Social Media ManagementCommunity ManagementCustomer ServiceDigital MarketingSocial Media AnalyticsContent CreationProofreadingOnline Reputation ManagementInfluencer Marketing ComplianceTrend Monitoring

Soft Skills

EmpathyAttention to DetailSelf-MotivationProactivityAdaptability

Tools & Technologies

HootsuiteSprout SocialLaterBufferGoogle SuiteMicrosoft OfficeAspireIQUpfluenceCreatorIQCanva

Industry Keywords

Brand VoiceUser-Generated ContentCommunity SentimentEngagement MetricsFTC Disclosure Requirements

About the role

Key responsibilities & impact

Monitor social media channels daily across multiple client accounts
Respond to comments, questions, and direct messages while maintaining client brand voice and tone
Engage with followers and amplify relevant user-generated content
Foster positive community sentiment and build brand loyalty
Manage interactions according to client guidelines, escalation protocols, and brand voice documents
Track response times and flag urgent or sensitive comments
Monitor brand mentions, tags, conversations, and online reviews
Produce weekly sentiment reports with week-over-week and month-over-month comparisons
Identify audience feedback patterns and alert teams to reputation issues or crisis situations
Amplify positive feedback and testimonials with appropriate permissions
Monitor competitor social activity and community engagement approaches
Identify, organize, and obtain permissions for user-generated content
Nurture relationships with brand advocates and support community initiatives
Research influencers, creators, ambassadors, and micro-influencers
Build creator databases and assess authenticity, demographics, content quality, and brand fit
Conduct creator outreach and track responses and partnership opportunities
Coordinate influencer briefs, timelines, deliverables, content calendars, and approvals
Review creator content for brand alignment, accuracy, and FTC disclosure compliance
Monitor influencer content performance and compile metrics for reporting
Maintain creator relationships through check-ins, feedback, and communication
Support content calendar planning and propose community-focused content
Monitor trends, viral formats, and platform features
Support content production by organizing assets, approvals, and posting schedules
Maintain community protocols, templates, brand voice guidelines, influencer databases, and documentation
Track community metrics and update social listening, management, and scheduling tools
Participate in meetings, training sessions, and client calls
Support monthly reporting by compiling engagement data and sentiment insights
Report to the Director of Social Media & Content and collaborate with Social Media Managers, Creative, and Client Success teams

Requirements

What you’ll need

1–3 years of experience in social media management, community management, customer service, or digital marketing; internships and relevant academic experience welcome
Strong understanding of Facebook, Instagram, LinkedIn, TikTok, YouTube, and X (Twitter)
Exceptional written communication skills and ability to adapt tone and voice to different brand personalities
Genuine empathy and customer service orientation
Strong attention to detail and proofreading skills
Ability to manage multiple client accounts, conversations, and tasks simultaneously
Familiarity with Hootsuite, Sprout Social, Later, Buffer, or willingness to learn quickly
Basic understanding of social media analytics and metrics
Comfort working in a fast-paced environment with shifting priorities and high-volume engagement
Self-motivated, proactive, and able to work independently
Proficiency with Google Suite or Microsoft Office
Bachelor's degree in Marketing, Communications, Public Relations, English, or related field preferred but not required
Nice-to-have experience with influencer marketing, creator partnerships, or brand ambassador programs
Nice-to-have familiarity with AspireIQ, Upfluence, CreatorIQ, or similar platforms
Understanding of FTC disclosure requirements and influencer marketing compliance is a plus
Knowledge of online reputation management and review platforms
Experience with social listening tools
Background in customer service, hospitality, or client-facing roles
Interest in content creation, photography, or videography
Familiarity with AI-powered tools for content creation or community management
Understanding of Canva or Adobe Express
Active personal social media presence demonstrating platform knowledge and engagement skills

Benefits

Comp & perks

Hourly compensation, negotiable
Remote work arrangement