Community Management Manager

33 USA Inc.

. Build from the ground up and lead 33 USA's Community Management service for official Discord servers and Reddit communities serving Japanese anime, manga, and game IPs in North America .

Posted 9/15/2026full-timeLos Angeles • California • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in building and managing community management services for Discord and Reddit, with a strong focus on anime, manga, and game fandoms. Capable of designing community structures, moderation policies, and engagement programs while effectively collaborating with cross-border teams and clients.

Highest-signal resume keywords

Community ManagementDiscord Server OperationsReddit Community ManagementCrisis Response LeadershipAnime and Manga Fandom Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Community Rules DesignModeration Policy DevelopmentKPI Design and ReportingTeam Building and TrainingIncident Response Management

Soft Skills

Autonomous WorkClient CommunicationCollaboration

Tools & Technologies

DiscordRedditCommunity Analytics ToolsDiscord Bot DevelopmentReddit AutoModerator

Industry Keywords

Anime IPsManga IPsGame IPsNorth American Fandom CultureJapanese Client Collaboration

About the role

Key responsibilities & impact

Build from the ground up and lead 33 USA's Community Management service for official Discord servers and Reddit communities serving Japanese anime, manga, and game IPs in North America
Design community structures, rules, moderation and governance frameworks, safety standards, and ongoing engagement programs
Define service offerings, operating playbooks, moderation policies, quality standards, and reporting methods
Oversee day-to-day moderation, incident response, spoiler/leak control, anti-harassment, and anti-spam measures
Coordinate escalation and crisis response with internal teams and clients
Build and manage contractor and part-time moderator teams, including staffing, shifts, direction, training, review, and quality control
Develop playbooks, SOPs, moderation logs, and escalation-flow documentation
Plan and execute launch events, AMAs, watch parties, contests, release-linked activations, and creator/ambassador programs
Partner with Social Media Marketing and Creative teams to connect social communications with community engagement
Translate Japanese IP-holder brand intent and guidelines into experiences suited to North American fandom culture
Build the Community Management service scope, delivery structure, processes, packages, pricing inputs, proposal materials, and case studies
Support business development proposals, sales meetings, and pitch presentations as the community subject-matter expert
Serve as the primary client contact for community matters after award; provide reporting, share issues, and propose improvements
Build relationships with Discord, Reddit, and other platform contacts; track features, policy changes, Trust & Safety developments, and best practices
Study entertainment-industry community management examples and evaluate their applicability to anime and manga IPs
Collaborate with Tokyo headquarters and Japanese clients on IP strategies, release schedules, promotions, and licensing constraints
Bridge Japanese client requirements with North American fandom and platform cultures
Coordinate with Business Development, Social Media Marketing, Creative, and related teams in the US and Japan

Requirements

What you’ll need

3+ years of hands-on experience designing, launching, and operating both Discord servers and Reddit communities as official communities for a brand, IP, or game title; personal fan communities or volunteer moderator participation alone do not qualify
Track record of launching multiple official communities from scratch and operating them on an ongoing basis
Agency-side experience running Discord/Reddit community operations for game clients, or in-house Discord/Reddit community operations at a game company, or agency experience specializing in Discord/Reddit community operations
Experience establishing community rules, moderation policies, escalation flows, and leading incident and crisis response
Experience building a team of moderators, contractors, or part-time staff and providing direction, training, review, and quality control
Deep understanding of Discord and Reddit mechanics, tooling, policies, and Terms of Service
Experience designing KPIs and delivering data-based community evaluation and reporting
Deep understanding of anime, manga, and/or game fandom culture and North American fan communities
Native-level English, including public-facing community communication, client proposals, and reporting
Ability to work autonomously as a founding member of a new service line and build processes and structures from zero
Preferred: experience launching a community management service or team inside an agency
Preferred: experience operating official communities for Japanese anime, manga, or game IPs in North America
Preferred: experience participating in client proposals and sales meetings and serving as the primary client contact after award
Preferred: business-level Japanese or experience working with Japanese clients and cross-border teams
Preferred: experience collaborating with Discord, Reddit, or other platform partner or Trust & Safety teams
Preferred: experience with community analytics/reporting tools, Discord bot development/configuration, and advanced Reddit AutoModerator setup
Preferred: familiarity with Japanese IP licensing and approval workflows
Preferred: experience operating additional community platforms such as Twitch, YouTube community, or Steam community

Benefits

Comp & perks

Health Care Plan (Medical, Dental & Vision)
Paid Time Off (Vacation, Sick & Public Holidays)
Hybrid Work Model