33 USA Inc.

Community Manager

• Build and configure Discord servers and Reddit communities according to the Community Management Manager's design
• Maintain community settings, rules, FAQs, pinned content, and operating documentation
• Conduct day-to-day moderation, review channels and threads, apply rules, handle reports, address spam and harmful content, and manage spoiler/leak control
• Respond to member questions and welcome new members in a positive, on-brand manner
• Log incidents and escalate harassment, Terms of Service violations, and PR-sensitive matters
• Execute release-linked activations, AMAs, watch parties, contests, polls, and creator/ambassador programs
• Schedule programs, publish announcements, and manage live event operations
• Draft Discord and Reddit announcements and light content, and coordinate visual assets with the Creative team
• Coordinate assigned contractors and part-time moderators, including shifts, briefings, work direction, and first-line quality checks
• Track community metrics including members, active rate, engagement, sentiment, and incidents
• Prepare inputs for weekly and monthly client reporting
• Share member feedback, trends, and risks to drive operational improvements
• Align community activity with the Social Media Marketing content calendar, IP release schedules, and licensing constraints

Community Lead – Discord, Reddit

• Build from the ground up and lead 33 USA's Community Management service for official Discord servers and Reddit communities serving Japanese anime, manga, and game IPs in North America
• Design community structures, rules, moderation and governance frameworks, safety standards, and ongoing engagement programs
• Define service offerings, operating playbooks, moderation policies, quality standards, and reporting methods
• Oversee day-to-day moderation, incident response, spoiler/leak control, anti-harassment, and anti-spam measures
• Coordinate escalation and crisis response with internal teams and clients
• Build and manage contractor and part-time moderator teams, including staffing, shifts, direction, training, review, and quality control
• Develop playbooks, SOPs, moderation logs, and escalation-flow documentation
• Plan and execute launch events, AMAs, watch parties, contests, release-linked activations, and creator/ambassador programs
• Partner with Social Media Marketing and Creative teams to connect social communications with community engagement
• Translate Japanese IP-holder brand intent and guidelines into experiences suited to North American fandom culture
• Build the Community Management service scope, delivery structure, processes, packages, pricing inputs, proposal materials, and case studies
• Support business development proposals, sales meetings, and pitch presentations as the community subject-matter expert
• Serve as the primary client contact for community matters after award; provide reporting, share issues, and propose improvements
• Build relationships with Discord, Reddit, and other platform contacts; track features, policy changes, Trust & Safety developments, and best practices
• Study entertainment-industry community management examples and evaluate their applicability to anime and manga IPs
• Collaborate with Tokyo headquarters and Japanese clients on IP strategies, release schedules, promotions, and licensing constraints
• Bridge Japanese client requirements with North American fandom and platform cultures
• Coordinate with Business Development, Social Media Marketing, Creative, and related teams in the US and Japan