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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Yardi Voyager system administration, troubleshooting, and client support, while effectively managing multiple support requests and collaborating with stakeholders in real estate operations.
Highest-signal resume keywords
Yardi Voyager System AdministrationClient-Facing SupportTroubleshooting Complex IssuesReal Estate Operations UnderstandingAnalytical Problem-Solving Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Yardi ProductsSystem ConfigurationRoot-Cause AnalysisData ValidationRegression TestingChange ManagementUser SetupSecurity RolesWorkflow ManagementDocumentation
Soft Skills
Client CommunicationEnthusiasm for LearningFlexibility Across Time ZonesManaging Multiple Priorities
Tools & Technologies
Yardi VoyagerTicketing SystemKnowledge Base Articles
Industry Keywords
Property ManagementReal Estate OperationsAccounting WorkflowsBusiness AnalystSystems AnalystThird-Party IntegrationsERP Platforms
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Serve as a subject matter expert and client-facing support resource for Yardi products
- Troubleshoot and resolve complex functional and technical issues across Yardi modules, workflows, security, reporting, integrations, and client environments
- Manage advanced support requests through the ticketing system, including root-cause analysis, documentation, timely resolution, and client communication
- Perform Yardi system administration and configuration, including user setup, security roles, permissions, workflows, module configuration, and governance alignment
- Work with accounting, property management, asset management, operations, and IT stakeholders to translate business needs into requirements
- Support Yardi upgrades, plugin updates, testing cycles, data validation, regression testing, and change-management activities
- Guide clients on Yardi best practices, system optimization, process improvements, and reducing recurring support issues
- Coordinate with internal teams, Yardi support, vendors, and third-party partners to escalate complex issues and drive resolution
- Maintain support documentation, procedures, client-specific processes, and knowledge base articles
- Provide status updates, risks, and recommendations to project management, senior management, and clients
- Maintain current knowledge of client-specific processes, policies, and procedures
Requirements
What you’ll need- Must reside in Australia on a permanent, full-time basis
- Must have unrestricted rights to live and work in Australia
- Hands-on experience with Yardi Voyager in a business, support, administrative, implementation, or systems role
- Ability to troubleshoot Yardi issues beyond basic front-end user questions
- Understanding of real estate operations, property management, accounting workflows, or related business processes
- Experience supporting end users, documenting issues, and communicating solutions clearly
- Ability to manage multiple support requests and priorities in a client-facing environment
- Strong analytical and problem-solving skills
- Genuine enthusiasm for learning and professional growth
- Ability to work flexibly across time zones and provide occasional coverage outside standard Australian business hours
- Experience in one or more of: Yardi Voyager system administration; Yardi support, help desk, tier 2/tier 3 support, or application support; residential real estate systems or property accounting systems; Yardi implementation, onboarding, testing, or upgrade support; business analyst or systems analyst work in a real estate environment; property management or accounting operations combined with hands-on Yardi troubleshooting or systems ownership
- Preferred: experience in property onboarding or implementations
- Preferred: experience with third-party integrations or other property management, real estate, accounting, or ERP platforms
Benefits
Comp & perks- Employer superannuation contributions
- Paid annual leave
- Personal/carer's leave
- Public holidays
- Professional development and career growth opportunities
- Fully remote work
- Opportunity to work with global clients and colleagues