33Floors

IT Support

• Serve as a subject matter expert and client-facing support resource for Yardi products
• Troubleshoot and resolve complex functional and technical issues across Yardi modules, workflows, security, reporting, integrations, and client environments
• Manage advanced support requests through the ticketing system, including root-cause analysis, documentation, timely resolution, and client communication
• Perform Yardi system administration and configuration, including user setup, security roles, permissions, workflows, module configuration, and governance alignment
• Work with accounting, property management, asset management, operations, and IT stakeholders to translate business needs into requirements
• Support Yardi upgrades, plugin updates, testing cycles, data validation, regression testing, and change-management activities
• Guide clients on Yardi best practices, system optimization, process improvements, and reducing recurring support issues
• Coordinate with internal teams, Yardi support, vendors, and third-party partners to escalate complex issues and drive resolution
• Maintain support documentation, procedures, client-specific processes, and knowledge base articles
• Provide status updates, risks, and recommendations to project management, senior management, and clients
• Maintain current knowledge of client-specific processes, policies, and procedures

Explore Yardi Voyager Support Specialist – Systems Administrator at 33Floors. Review requirements and application details.