Trainer

360Learning

. Serve as the pedagogical and platform expert within the Professional Services team .

Posted 9/15/2026full-timeRemote • GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Collaborative Learning methodologies and platform mastery, with a strong focus on client empowerment and training content development. Proven ability to analyze client needs and improve engagement through effective communication and innovative training strategies.

Highest-signal resume keywords

Collaborative Learning MethodologyClient EmpowermentTraining Content DevelopmentBilingual Communication SkillsCustomer Success Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Platform MasteryTraining DevelopmentWebinar HostingContent Update ManagementProcess Improvement

Soft Skills

Listening SkillsTeaching SkillsProactive ApproachResults-Oriented MindsetClear Communication

Tools & Technologies

ConfluenceEngagement AcademyStadium Webinars

Certifications & Qualifications

Methodology Certification

Industry Keywords

Learning IndustryClient-Facing ExperienceMentoringOnboardingUser Experience

About the role

Key responsibilities & impact

Serve as the pedagogical and platform expert within the Professional Services team
Empower clients to build Collaborative Learning organizations by mastering the platform and methodology
Own the One-to-Many offer, including Engagement Academy and Stadium webinars
Ensure clients gain the knowledge and confidence to make implementation projects successful
Develop a scalable learning ecosystem and training content
Work closely with Customer Success and Product teams to address client friction points and needs
Master the platform's core user experience and Collaborative Learning methodology
Become a platform expert from user and admin perspectives and get certified on the methodology
Shadow Stadium webinars and Academy workflows
Host Stadium webinars and receive peer feedback
Update the Engagement Academy in line with product releases
Define quarterly priorities with a coach in relation to the Support & Services roadmap
Contribute to the Confluence knowledge base
Lead projects improving the One-to-Many strategy, such as new webinar formats, Academy gamification, or localized content
Participate in Product discovery meetings and share client usage and adoption insights
Analyze Academy completion rates and Stadium satisfaction scores
Build processes and maintain Confluence documentation
Onboard and mentor new Trainers
Own a recurring team pillar and develop advanced toolkits and training paths

Requirements

What you’ll need

3+ years of successful experience as a Trainer OR successful client-facing experience in Customer Success/Care
Recognized listening and teaching skills
Clear and concise written and oral communication
Proactive approach and preference for a strong results-oriented culture
Past experience in the learning industry is a plus
Excellent writing skills in different styles and tones
Impeccable spelling and grammar in German, English, and French
Enthusiasm for the company's working environment and culture

Benefits

Comp & perks

Compensation package includes base salary, a variable component and equity
Work From Home perks
1 month parental leave for the second parent
Flexible hours
Total work from home possible anywhere in Germany
Six active Employee Resource Groups covering Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity
Corporate Social Responsibility initiatives and CSR Charter
Convexity Culture framework and team/product/process resources