Trainer

360Learning

. Serve as the pedagogical and platform expert within the Professional Services team .

Posted 10/22/2026full-timeRemote • GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Collaborative Learning methodologies and platform mastery, with a strong focus on client engagement and onboarding. Proven ability to develop scalable learning ecosystems and deliver impactful training content across multiple languages.

Highest-signal resume keywords

Collaborative Learning MethodologyClient EngagementTraining DevelopmentMultilingual CommunicationCustomer Success Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Training DevelopmentContent DeliveryPlatform MasteryWebinar HostingLearning Ecosystem DesignDocumentation ManagementData AnalysisGamification StrategiesOnboarding ProcessesBest Practices Contribution

Soft Skills

Excellent Writing SkillsImpeccable Spelling and GrammarProactive Working StyleListening SkillsClear Communication

Tools & Technologies

ConfluenceEngagement AcademyWebinar PlatformsLearning Management Systems

Industry Keywords

Learning IndustryClient SuccessTrainingProfessional ServicesOnboarding

About the role

Key responsibilities & impact

Serve as the pedagogical and platform expert within the Professional Services team
Empower clients to build Collaborative Learning organizations by mastering the platform and methodology
Own the One-to-Many offer, including Engagement Academy and Stadium webinars
Deliver content and develop a scalable learning ecosystem for client onboarding and engagement
Work with Customer Success and Product teams to align training with client needs and friction points
Master the platform's core user experience and Collaborative Learning methodology
Host Stadium webinars and incorporate peer feedback
Update Engagement Academy content for product releases
Define quarterly priorities with a coach in relation to the Support & Services roadmap
Contribute best practices to the Confluence knowledge base
Lead improvements to the One-to-Many strategy, including webinar formats, Academy gamification, or localized content
Participate in Product discovery meetings and share client adoption insights
Analyze Academy completion rates and Stadium satisfaction scores
Build processes and maintain Confluence documentation
Onboard and mentor new Trainers
Own a recurring team pillar and develop advanced toolkits and training paths

Requirements

What you’ll need

3+ years of successful experience as a Trainer OR successful client-facing experience in Customer Success/Care
Excellent writing skills in different styles and tones
Impeccable spelling and grammar in German, English, and French
Recognized listening and teaching skills
Clear and concise written and oral communication
Proactive, results-oriented working style
Enthusiasm for the company's working environment
Past experience in the learning industry is a plus

Benefits

Comp & perks

Compensation package includes base salary, a variable component and equity
Work From Home perks
1 month parental leave for the second parent
Flexible hours
Total work from home possible anywhere in Germany
Employee Resource Groups covering Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity
Corporate Social Responsibility initiatives
Convexity Culture and framework for making an impact