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3Cloud

Operations Director – Managed Services

3Cloud

. Help define and execute the strategic vision for Managed Services operations, aligning delivery goals with 3Cloud’s broader business objectives.

Posted 11/5/2026full-timeRemote • United StatesLeadWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Project and Program Management, with a strong focus on IT Operations Delivery and Service Management. Proven ability to lead high-performing teams, drive operational maturity, and align service delivery with client business outcomes.

Highest-signal resume keywords
Project ManagementService Delivery ManagementIT Operations DeliveryClient Relationship ManagementMicrosoft Azure

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Project ManagementProgram ManagementIT StrategyBusiness Requirements GatheringIT Service ManagementOperations ImprovementKPI MeasurementOperational Health MetricsService Delivery ModelsClient Reporting
Soft Skills
LeadershipMentoringClient-CentricityAccountabilityCollaboration
Tools & Technologies
Microsoft EcosystemAzure PlatformService Delivery ToolsTicket Management SystemsDashboards
Industry Keywords
Managed ServicesOperational MaturityValue RealizationContinuous ImprovementClient Experience

Tech Stack

Tools & technologies
AzureITSM

About the role

Key responsibilities & impact
  • Help define and execute the strategic vision for Managed Services operations, aligning delivery goals with 3Cloud’s broader business objectives.
  • Serve as part of 3Cloud’s Managed Services leadership team in coordinating services functions and client experience across service lines.
  • Lead, mentor, and grow a high-performing team of managers, service leads, and delivery professionals.
  • Drive initiatives to enhance operational maturity, scalability, and value realization across the Managed Services portfolio.
  • Lead and support client-facing operational strategy sessions to align services with client business outcomes.
  • Serve as an escalation point for high-priority clients and ensure prompt and satisfactory issue resolution.
  • Drive strategic growth in client accounts by identifying opportunities to expand service scope and demonstrating ongoing value.
  • Advise clients on support trends, IT operations maturity, and service performance improvements.
  • Oversee day-to-day delivery and performance of managed services teams, including ticket management, service delivery, software/tools, and client reporting.
  • Ensure alignment with SLAs, KPIs, and continuous service improvement plans.
  • Drive internal initiatives to refine service delivery models, enhance client onboarding, and standardize operations.
  • Establish and track operational health metrics and dashboards to support executive reporting and forecasting.
  • Collaborate with engineering and support leadership to ensure the right technical resources and skills are deployed on each engagement.
  • Foster a culture of accountability, client-centricity, and continuous learning.
  • Partner with sales and solution architecture teams to define service offerings and delivery models.
  • Represent Managed Services in client pitch meetings, RFPs, and renewal discussions when needed.

Requirements

What you’ll need
  • Project or service delivery management of multi-project programs, or a demonstrated ability to manage multiple streams of work - 5+ years exp.
  • Project and program management - 8+ years exp.
  • Relationship and team management - 8+ years exp.
  • Six (6) or more years of progressive IT experience and four (4) or more years overseeing IT operations delivery, required
  • Experience in IT strategy, business requirements gathering, IT roadmaps and advisory, preferred
  • Experience in IT Service Management, Operations, or processes improvement and definition, preferred
  • Experience overseeing delivery teams and measure against defined KPIs, preferred
  • Experience operating in the Microsoft ecosystem and/or with the Azure platform, preferred
  • Applicants must already have work authorization; 3Cloud cannot sponsor work visas

Benefits

Comp & perks
  • Diverse, inclusive and authentic workplace
  • Growth opportunities
  • At this time, we cannot sponsor applicants for work visas.