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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Customer Success and Account Management, with a strong focus on relationship-building, software training, and customer engagement. Proficient in utilizing tools like Salesforce and Microsoft 365 to enhance customer value and drive product adoption.
Highest-signal resume keywords
Customer Success ManagementRelationship BuildingSoftware TrainingSalesforce ExperienceMicrosoft 365 Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Success ManagementSoftware TrainingProduct AdoptionCustomer EngagementOrganizational SkillsPresentation SkillsData AnalysisProblem SolvingB2B Software SolutionsCompliance Knowledge
Soft Skills
EmpathyClear CommunicationAdaptabilityCuriosityConfidence
Tools & Technologies
SalesforceGongMicrosoft 365AI-Enabled Tools
Industry Keywords
SaaSInformation ServicesEnvironmental ComplianceCustomer Success MeasuresMid-Market CustomersEnterprise Customers
About the role
Key responsibilities & impact- Develop trusted partnerships with customer stakeholders and help them realize ongoing value from 3E solutions
- Guide customers through product capabilities, deliver training, and support adoption of features and workflows
- Create and execute customer success plans and lead proactive outreach
- Identify opportunities to increase product usage, engagement, and customer value
- Collaborate with two Account Managers to strengthen relationships, expand value, and contribute to renewal success
- Monitor engagement, product usage, and feedback to identify risks early
- Set expectations and coordinate solutions before issues escalate
- Work across Customer Success, Onboarding, Support, and Product to coordinate resources and follow-through
- Share customer insights and emerging needs with internal teams
- Build expertise in 3E’s Protect and Insight product portfolio
Requirements
What you’ll need- 3+ years of experience in Customer Success, Account Management, client services, software training, or a related customer-facing role in a SaaS, technology, information services, or similar environment
- Strong relationship-building skills and ability to engage confidently and empathetically with customer stakeholders
- Experience helping customers learn software, adopt new capabilities, and achieve meaningful outcomes
- Clear communication and presentation skills, including explaining complex information practically
- Strong organizational skills and ability to coordinate meetings, manage priorities, and follow through
- Confidence navigating challenging conversations and setting realistic expectations
- Curiosity and adaptability; interest in learning multiple products
- Working knowledge of Microsoft 365, including Excel, Outlook, Word, and PowerPoint
- Ability to travel 10–20% of the time to customer locations or 3E events
- Fluent in French or German preferred
- Familiarity with customer success measures such as NRR, product adoption, and customer engagement preferred
- Experience with Salesforce, Gong, or similar CRM and customer engagement platforms preferred
- Exposure to environmental, regulatory, compliance, chemical, or complex B2B software solutions preferred
- Experience supporting mid-market or enterprise customers across different locations preferred
- Familiarity with AI-enabled tools preferred
Benefits
Comp & perks- Fully remote position
- 10–20% travel opportunity
- Equal opportunity employer
- Interview recording opt-out; opting out will not impact candidacy