Customer Success Manager

. Develop trusted partnerships with customer stakeholders and understand their business priorities .

Posted 10/16/2026full-timeRemote • United StatesMid-LevelSenior💰 $60,000 - $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success and Account Management, with a strong focus on relationship-building, customer training, and product adoption. Proficient in utilizing tools like Salesforce and Microsoft 365 to enhance customer engagement and retention strategies.

Highest-signal resume keywords

Customer Success ManagementRelationship BuildingSoftware TrainingProduct AdoptionCustomer Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SuccessAccount ManagementSoftware TrainingProduct AdoptionCustomer RenewalsCustomer RetentionCustomer Engagement MeasuresMid-Market Customer SupportEnterprise Customer SupportAI-Enabled Tools Familiarity

Soft Skills

Clear CommunicationPresentation SkillsOrganizational SkillsEmpathyAdaptability

Tools & Technologies

SalesforceGongMicrosoft 365ExcelOutlookWordPowerPoint

Industry Keywords

SaaSTechnologyInformation ServicesEnvironmental ComplianceB2B Software

About the role

Key responsibilities & impact

Develop trusted partnerships with customer stakeholders and understand their business priorities
Help customers realize ongoing value from 3E solutions
Guide customers through product capabilities and deliver training
Support adoption of new features and workflows
Create and execute customer success plans
Lead proactive outreach and identify product usage and engagement opportunities
Collaborate with two Account Managers to support retention, expansion, and renewals
Monitor engagement, product usage, and customer feedback to identify risks
Set expectations and coordinate solutions before issues escalate
Work with Customer Success, Onboarding, Support, and Product teams to address customer needs
Share customer insights and feedback with internal teams
Build expertise in 3E's Protect and Insight products

Requirements

What you’ll need

3+ years of experience in Customer Success, Account Management, client services, software training, or a related customer-facing role in a SaaS, technology, information services, or similar environment
Strong relationship-building skills and ability to engage confidently and empathetically with customer stakeholders
Experience helping customers learn software, adopt capabilities, and achieve outcomes
Clear communication and presentation skills
Strong organizational skills and ability to manage competing priorities
Ability to navigate challenging conversations and set realistic expectations
Curiosity and adaptability
Working knowledge of Microsoft 365, including Excel, Outlook, Word, and PowerPoint
Ability to travel 10–20%
Experience supporting customer renewals, retention, or expansion is an advantage
Familiarity with NRR, product adoption, and customer engagement measures is an advantage
Experience with Salesforce, Gong, or similar platforms is an advantage
Exposure to environmental, regulatory, compliance, chemical, or complex B2B software is an advantage
Experience supporting mid-market or enterprise customers is an advantage
Familiarity with AI-enabled tools is an advantage

Benefits

Comp & perks

Health, dental, and vision insurance
Life insurance and disability coverage
Open PTO and parental leave
401(k) plan with company matching
Employee assistance program
Voluntary supplemental benefits (Accident, Hospital Indemnity, Critical Illness)
Performance-based incentives and/or equity may apply depending on the position
Fully remote work arrangement
Hybrid arrangement option near a 3E office
30% of base OTVE paid quarterly
Commission and bonus eligibility