Manager, Customer Implementation

. Lead, coach, and develop a team of onboarding and implementation professionals delivering enterprise SaaS deployments .

Posted 10/8/2026full-timeRemote • United StatesMid-LevelSenior💰 $110,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading SaaS onboarding and implementation teams, managing complex projects, and fostering collaboration across diverse teams. Proficient in project management fundamentals, customer communication, and the adoption of AI tools for operational efficiency.

Highest-signal resume keywords

SaaS OnboardingProject ManagementTeam LeadershipERP IntegrationsAI Tools Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project Management FundamentalsData MigrationImplementation StrategiesRisk ManagementScope ManagementMilestone TrackingCustomer CommunicationPerformance MonitoringAI ImplementationWorkflow Automation

Soft Skills

CoachingCommunicationProblem SolvingAdaptabilityCollaboration

Tools & Technologies

Microsoft 365 CopilotPower AutomateChatGPT EnterpriseClaudeGemini

Certifications & Qualifications

PMP

Industry Keywords

EHSProduct Safety & StewardshipSustainable Supply Chain ManagementRegulated IndustryGlobal Teams

Tech Stack

Tools & technologies

ERPPMP

About the role

Key responsibilities & impact

Lead, coach, and develop a team of onboarding and implementation professionals delivering enterprise SaaS deployments
Set expectations, monitor performance, provide feedback, and maintain customer and delivery standards
Oversee active implementations and use project and performance data to identify risks and remove roadblocks
Help manage project plans, milestones, scope, dependencies, risks, and customer communications
Lead or sponsor strategic, complex, or multi-product implementations
Coordinate contributors across teams and geographies
Support customer escalations and challenging conversations about scope, priorities, risks, and changing needs
Partner with Product, Customer Success, Commercial, Support, Technical Operations, and other teams
Strengthen methodologies, processes, documentation, and delivery standards across regions
Help the team adopt new products, capabilities, and ways of working
Support ERP integrations and data migration initiatives
Encourage practical use of AI and automation while maintaining human oversight and sound judgment
Report to the Senior Director of Customer Implementation

Requirements

What you’ll need

6+ years of experience in SaaS onboarding, implementation, or professional services, including complex, multi-product or multi-solution implementations
2+ years of experience managing, coaching, and developing a delivery team
Strong project management fundamentals, including scope, milestones, dependencies, risks, escalations, and concurrent priorities
Experience working directly with enterprise customers and stakeholders at different organizational levels
Ability to lead teams through changing priorities and evolving products, processes, and customer needs
Ability to balance people leadership with hands-on customer and project work
Excellent written and verbal communication skills
Based in the US in a state where 3E is authorized to hire
Eligible to work without sponsorship
Preferred: experience using AI tools for implementation, project management, customer communication, or operational workflows
Preferred: familiarity with Microsoft 365 Copilot, Microsoft Copilot Studio, Power Automate, ChatGPT Enterprise, Claude, Gemini, or similar platforms
Preferred: experience with AI or workflow automation
Preferred: familiarity with responsible AI practices, including data handling, access controls, human review, and output validation
Preferred: experience with ERP integrations and complex data migrations, such as SAP EHS
Preferred: PMP or equivalent project management certification
Preferred: experience across global or multicultural teams
Preferred: familiarity with EHS, Product Safety & Stewardship, Sustainable Supply Chain Management, or another regulated industry

Benefits

Comp & perks

Health, dental, and vision insurance
Life insurance and disability coverage
Open PTO and parental leave
401(k) plan with company matching
Employee assistance program
Voluntary supplemental benefits (Accident, Hospital Indemnity, Critical Illness)
Performance-based incentive may be available
Equity may be available depending on the position