Software Implementation Project Manager

. Lead complex new-logo, cross-sell, and Value Realization implementations from internal handoff through customer acceptance and formal close .

Posted 10/8/2026full-timeRemote • United StatesMid-LevelSenior💰 $70,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading complex software implementations and customer onboarding processes, with a strong focus on project management, stakeholder communication, and technical delivery. Proficient in managing multiple concurrent projects while ensuring accountability for outcomes and improving customer experience.

Highest-signal resume keywords

Project ManagementCustomer OnboardingTechnical Account ManagementCRM Tools ProficiencyImplementation Process Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Software ImplementationProject Scope ManagementRisk ManagementData IntegrationTechnical DeliveryChange ControlCustomer Health MetricsAnalytical ThinkingProblem-SolvingMultilingual Capability

Soft Skills

Strong CommunicationLeadershipInfluencing Without AuthorityJudgmentAdaptability

Tools & Technologies

SalesforceHubSpotMicrosoft OfficePendoGongZendeskDashboardsReporting Tools

Industry Keywords

B2B SaaSEnvironmental SoftwareRegulatory ComplianceSustainability SoftwareEHSChemical ManagementCustomer ExperienceValue Realization

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Lead complex new-logo, cross-sell, and Value Realization implementations from internal handoff through customer acceptance and formal close
Translate scopes of work into integrated delivery strategies covering products, workstreams, milestones, resources, dependencies, assumptions, exclusions, and acceptance criteria
Lead technical discovery and pre-integration planning with customers and internal technical teams
Own the master implementation plan and coordinate implementation specialists, Product, Engineering, Data, Cloud, technical consultants, external partners, and customer resources
Establish measurable success and acceptance criteria and maintain accountability for outcomes
Lead customer project governance and senior stakeholder communications
Maintain milestone trackers, conduct phase-gate reviews, assess project health, and establish mitigation plans
Identify cross-workstream dependencies and risks and determine critical-path impact
Manage scope and change control, coordinate custom development through launch, and provide data-backed reporting on project health, risk, timelines, value, and adoption
Build and maintain dashboards or reporting tools for project status and risks
Lead customer escalations while maintaining accountability for commitments, decisions, resources, data readiness, and signoffs
Partner with Commercial on implementation handoff and identify expansion opportunities or renewal risks
Represent delivery during pre-sales scoping of complex or high-risk opportunities
Drive post-onboarding Value Realization Projects, including migrations, integrations, optimization, remediation, and workflow initiatives
Manage multiple concurrent implementations and prioritize based on risk, complexity, dependencies, and customer impact
Improve implementation processes, delivery predictability, time-to-value, and customer experience
Work with 3E, a provider of regulatory intelligence and AI compliance solutions that helps organizations protect people and products

Requirements

What you’ll need

3–5 years of experience in software implementation, customer onboarding, technical account or project management, or professional services, ideally within B2B SaaS, technology, or information services
Demonstrated experience leading complex customer implementations with multiple workstreams, technical dependencies, contributors, or products
Experience owning project scope, plans, milestones, risks, dependencies, change control, customer communication, and delivery outcomes
Strong technical aptitude sufficient to understand configuration, data, integration, and technical delivery; coding is not required
Demonstrated ability to lead customer conversations and communicate credibly with senior customer stakeholders
Ability to lead and influence cross-functional contributors without formal authority
Experience managing multiple concurrent projects and prioritizing based on customer and business impact
Strong written and verbal communication, analytical thinking, judgment, and problem-solving skills
Proficiency with CRM tools such as Salesforce or HubSpot and Microsoft Office; comfort using data, dashboards, and systems of record to communicate project health
Ability to navigate ambiguity and changing scope while maintaining accountability for outcomes
Willingness to travel 10–20%
Eligible to work without sponsorship
Must be based in a state where 3E is authorized to hire
Bachelor’s degree in business, information systems, environmental science, or a related field, or equivalent experience (preferred)
Experience with enterprise and/or mid-market SaaS customers
Experience developing or improving implementation processes and customer journeys
Familiarity with Pendo, Gong, or Zendesk
Experience with time-to-value, adoption, usage, or customer health metrics
Exposure to environmental, regulatory, compliance, chemical management, SDS, EHS, or sustainability software
Multilingual capability and/or experience supporting global customers

Benefits

Comp & perks

Health, dental, and vision insurance
Life insurance and disability coverage
Open PTO and parental leave
401(k) plan with company matching
Employee assistance program
Voluntary supplemental benefits (Accident, Hospital Indemnity, Critical Illness)
Performance-based incentive and/or equity may be available depending on the position
Remote work within the Eastern time zone