Software Implementation Specialist

. Lead assigned customer implementations from internal handoff and kickoff through configuration, validation, foundational training, launch, and formal handoff .

Posted 10/8/2026full-timeRemote • United StatesJuniorMid-Level💰 $60,000 - $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong technical aptitude in software implementation and customer onboarding, with the ability to manage multiple concurrent projects while ensuring customer satisfaction and measurable outcomes. Proficient in translating customer requirements into actionable implementation plans and maintaining effective communication across cross-functional teams.

Highest-signal resume keywords

Software ImplementationCustomer OnboardingProject ManagementCRM Tools ProficiencyTechnical Aptitude

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Software ConfigurationTroubleshootingData ManagementImplementation PlanningWorkflow Enablement

Soft Skills

CommunicationPrioritizationAnalytical SkillsProblem-SolvingRelationship Building

Tools & Technologies

SalesforceHubSpotMicrosoft OfficePendoGongZendesk

Industry Keywords

B2B SaaSInformation ServicesEnvironmental SoftwareRegulatory ComplianceSustainability Software

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Lead assigned customer implementations from internal handoff and kickoff through configuration, validation, foundational training, launch, and formal handoff
Conduct implementation discovery and confirm customer data readiness, environment requirements, security considerations, and integration prerequisites
Translate scope of work into documented implementation plans with milestones, deliverables, dependencies, assumptions, and customer responsibilities
Configure customer environments, including inventory and structure, users and roles, integrations, and core workflows
Work directly with customer contacts and administrators to validate solutions and deliver foundational training
Coordinate with Product, Engineering, Data, Cloud, technical specialists, and external implementation partners
Track milestones and identify risks, dependencies, and potential scope changes
Follow change-control processes for requests beyond agreed scope
Hold customers accountable for data readiness, resourcing, testing, and sign-offs
Execute post-onboarding Value Realization Projects, including migrations, data remediation, integrations, inventory optimization, and workflow enablement
Maintain project records and documented handoffs across multiple concurrent implementations
Keep status, configuration, outcomes, risks, next steps, and training needs visible
Prioritize work based on customer impact, project risk, and key milestones
Build technical proficiency across 3E products and troubleshoot implementation issues with technical teams; coding is not required
Surface customer-reported bugs, product issues, and feature requests to internal teams

Requirements

What you’ll need

2–3 years of experience in software implementation, customer onboarding, technical account or project management, or professional services, ideally within B2B SaaS, technology, or information services
Strong technical aptitude with ability to configure software, troubleshoot setup issues, and learn new products
Experience managing multiple concurrent customer projects or implementations to deadlines and measurable outcomes
Ability to translate customer requirements and agreed scope into implementation activities, milestones, and deliverables
Strong written and verbal communication, prioritization, analytical, and problem-solving skills
Experience working cross-functionally and building productive customer relationships
Proficiency with CRM tools such as Salesforce or HubSpot and Microsoft Office
Comfort working with data and systems of record
Ability to navigate ambiguity, competing priorities, and changing customer needs
Willingness to travel 10–20%
This role must be based in a state where 3E is authorized to hire
Eligible to work without sponsorship
Bachelor’s degree in business, information systems, environmental science, or a related field, or equivalent experience (preferred)
Experience developing or improving onboarding processes and customer journeys (preferred)
Familiarity with Pendo, Gong, or Zendesk (preferred)
Understanding of time-to-value, onboarding, adoption, or usage analytics (preferred)
Exposure to environmental, regulatory, compliance, chemical management, SDS, EHS, or sustainability software (preferred)
Multilingual capability and/or experience supporting customers across global markets (preferred)

Benefits

Comp & perks

Health, dental, and vision insurance
Life insurance and disability coverage
Open PTO and parental leave
401(k) plan with company matching
Employee assistance program
Voluntary supplemental benefits: Accident, Hospital Indemnity, Critical Illness
Performance-based incentive and/or equity may be available depending on the position
Remote work within the Eastern time zone
AI interview recording can be declined without impact on candidacy