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3Shape

Customer Support Consultant, English-Polish

3Shape

. Provide efficient technical support on 3Shape scanners and software via online sessions, telephone, e-mails, and occasional on-site events .

Posted 11/9/2026full-timeKyiv • UkraineMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical support capabilities for 3Shape scanners and software, with a focus on customer interaction and problem-solving. Proficient in managing support cases and effectively communicating in English and Polish.

Highest-signal resume keywords
Technical SupportCustomer-Oriented ApproachProblem-Solving SkillsVerbal and Written CommunicationCRM Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Good CommunicatorLogical ThinkingResult-OrientedStress-ResistantMultitaskingEmpathetic
Industry Keywords
3Shape ScannersTechnical IssuesCustomer FeedbackSupport CasesOnline SessionsTelephone SupportEmail SupportOn-Site Events

About the role

Key responsibilities & impact
  • Provide efficient technical support on 3Shape scanners and software via online sessions, telephone, e-mails, and occasional on-site events
  • Solve and escalate technical issues
  • Handle support cases by collecting all relevant information from customers according to company procedures and recording it in the company’s CRM
  • Interact with other departments and escalate customer feedback further

Requirements

What you’ll need
  • Customer-oriented approach
  • Good communicator with the ability to ask and listen
  • Strong verbal and writing skills at an upper-intermediate level in English and Polish
  • Problem-solving and logical thinking skills
  • Result-oriented and stress-resistant
  • Aspiration to self-development and willingness to grow
  • Professional, multitasking, and empathetic skills

Benefits

Comp & perks
  • Meaningful work that helps to change the future of dentistry
  • Constant professional growth and development
  • A healthy work-life balance
  • 24 working days of annual vacation
  • Medical insurance
  • Paid sick leaves and child sick leaves
  • Maternity and paternity leaves
  • Breakfasts and lunches in the office
  • Good working conditions in a comfortable office in UNIT.City
  • Parking lot with free spaces for employees
  • Occasional business trips to Western Europe