3Shape

Engineering Manager

• Lead the local TRIOS Software project team in Skopje
• Manage 11 TRIOS team members in Skopje
• Report to the Head of Scanning Applications, with a secondary reporting line to the General Manager of 3Shape Macedonia
• Lead, coach, mentor, and develop software engineers and technical specialists
• Build a culture of trust, accountability, inclusion, and continuous learning
• Conduct performance reviews, career development discussions, and coaching sessions
• Develop individual development plans and succession plans
• Support employee engagement, motivation, wellbeing, retention, and career growth
• Resolve organizational challenges and remove obstacles affecting team performance
• Support resource planning and capacity management
• Align team capabilities with business and product needs
• Improve engineering practices, team processes, and collaboration models
• Facilitate collaboration across Product Management, Architecture, Quality Assurance, and Engineering leadership
• Support planning and execution of software development initiatives
• Monitor priorities, delivery commitments, risks, and dependencies
• Ensure stakeholder alignment and transparent communication regarding team commitments
• Participate in technical discussions, technology evaluations, and engineering improvement initiatives
• Collaborate with architects and technical leaders on long-term technical direction

Software Engineering Manager

Consultant

• Provide technical support for 3Shape hardware, including 3D scanners, and software
• Deliver support through online sessions, telephone, and email
• Participate in occasional on-site events
• Manage support cases by collecting relevant customer information according to company procedures
• Record customer information in the company CRM
• Interact with other departments
• Escalate customer feedback
• Build strong relationships with reselling partners and end-users worldwide

Support Consultant, Spanish

• Provide efficient technical support on 3Shape hardware (3D scanners) and software via online sessions, telephone, e-mails, and occasional on-site events
• Solve and escalate technical issues
• Handle support cases by collecting relevant customer information according to company procedures and recording it in the company CRM
• Interact with other departments and escalate customer feedback
• Build strong relationships with reselling partners and end-users worldwide

Support Consultant, Tier 1 – English

• Provide excellent, efficient technical support on 3Shape hardware, including 3D scanners, and software
• Deliver support via online sessions, phone, email, and occasional on-site events
• Manage support cases by gathering relevant customer information according to company procedures
• Record customer information in the company CRM
• Collaborate with other departments
• Escalate customer feedback as needed

Support Consultant, Tier 2 – Italian, Ortho

Inside Sales

• Identify and qualify new sales opportunities through inbound, outbound, warm, and cold prospecting
• Conduct discovery to understand customer needs, workflows, goals, and decision processes
• Deliver tailored virtual presentations and demos positioning 3Shape Audio solutions
• Prepare proposals and align with customers on value, scope, commercial terms, and next steps
• Manage opportunities through the sales cycle, focusing on conversion, revenue growth, and partner-enabled market expansion
• Maintain productivity, commercial urgency, and ownership of opportunities and reseller-driven activities
• Keep CRM records, proposals, activities, notes, and opportunity status accurate and up to date
• Conduct timely follow-up after customer interactions, presentations, demonstrations, and proposals
• Define and drive clear next steps for every opportunity
• Monitor pipeline health, reseller activity, conversion progress, and market signals
• Act as a professional commercial point of contact for prospects, customers, and partners
• Build relationships through clear communication, active listening, and consistent follow-up
• Support customers with product information, workflow guidance, and practical answers during the sales process
• Work with reseller and partner teams to strengthen account coverage and increase customer conversion
• Ensure a smooth transition from sales to onboarding and customer success after close
• Build working relationships with reseller sales teams to support opportunity creation, qualification, and conversion
• Help reseller partners identify target accounts, follow up on leads, and activate campaigns
• Support reseller account plans with pipeline insights, customer feedback, opportunity status, and recommended next actions
• Enable partners with product messaging, sales materials, demo support, and practical guidance
• Track partner-driven opportunities accurately in CRM to improve visibility, forecasting, and execution
• Maintain knowledge of 3Shape Audio solutions, releases, workflows, and value propositions
• Stay informed about hearing care market trends, customer needs, competitive dynamics, and industry developments
• Contribute to internal sales activities, process improvements, trainings, events, and commercial initiatives
• Share customer feedback and market insights with Product, Customer Success, Support, and Sales colleagues
• Represent 3Shape Audio in virtual meetings, customer interactions, tradeshows, and events

Inside Sales Representative

Business Analyst

• Analyze complex customer feedback and large data sets to identify root causes of dissatisfaction and improvement opportunities
• Own and lead the Net Promoter Score (NPS) program across touchpoints and regions
• Manage NPS survey design, deployment, analysis, reporting and customer follow-up globally
• Deliver strategic recommendations and requirements to stakeholders at all levels
• Shape initiatives that improve customer satisfaction and loyalty
• Secure cross-functional accountability and prioritized action to address customer pain points
• Build and maintain dashboards and reporting frameworks
• Collaborate with Product, Support, Sales and Marketing teams
• Train and educate the organization on the NPS lifecycle and the importance of customer satisfaction and loyalty

Software Engineering Manager

Support Consultant, Spanish

Support Consultant, Tier 1 – English

Support Consultant, Tier 2 – Italian, Ortho

Inside Sales Representative

CX Business Analyst