CX Business Analyst

3Shape

. Analyze complex customer feedback and large data sets to identify root causes of dissatisfaction and improvement opportunities .

Posted 9/22/2026full-timeKyiv • UkraineMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong analytical skills to translate complex customer feedback and large data sets into actionable business insights, while effectively managing the Net Promoter Score (NPS) program and collaborating with cross-functional teams to enhance customer satisfaction and loyalty.

Highest-signal resume keywords

Analytical SkillsNet Promoter Score (NPS) ManagementCustomer-Centric MindsetEffective Communication SkillsData Analysis and Reporting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisSurvey DesignReporting FrameworksDashboard CreationQuantitative Data InterpretationQualitative Data Interpretation

Soft Skills

Proactive ApproachOrganizational SkillsDetail-Oriented PlanningStakeholder Management

Industry Keywords

Customer FeedbackCustomer SatisfactionCustomer LoyaltyCross-Functional Collaboration

About the role

Key responsibilities & impact

Analyze complex customer feedback and large data sets to identify root causes of dissatisfaction and improvement opportunities
Own and lead the Net Promoter Score (NPS) program across touchpoints and regions
Manage NPS survey design, deployment, analysis, reporting and customer follow-up globally
Deliver strategic recommendations and requirements to stakeholders at all levels
Shape initiatives that improve customer satisfaction and loyalty
Secure cross-functional accountability and prioritized action to address customer pain points
Build and maintain dashboards and reporting frameworks
Collaborate with Product, Support, Sales and Marketing teams
Train and educate the organization on the NPS lifecycle and the importance of customer satisfaction and loyalty

Requirements

What you’ll need

Analytical skills, including ability to work with quantitative and qualitative data
Ability to translate complex customer feedback and large data sets into actionable business insights
Customer-centric mindset
Ability to express customer sentiments and perspectives effectively to various teams
Effective communication skills with operational teams and C-level executives
Proactive, structured and organized approach
Ability to manage multiple workstreams, prioritize and keep stakeholders aligned
Detail-oriented planning skills

Benefits

Comp & perks

Meaningful work that helps to change the future of dentistry
Work in a unique professional, friendly and supportive environment
Constant professional growth and development
Healthy work-life balance
Comprehensive benefits including 24 working days of annual vacation, medical insurance, paid sick leaves and child sick leaves, maternity and paternity leaves
Breakfasts and lunches in the office
Good working conditions in a comfortable office in UNIT.City
Parking lot with free spaces for employees
Occasional business trips to Western Europe
Opportunity to become part of 3Shape's success