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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong technical support capabilities for 3Shape hardware and software, with a focus on customer service and effective communication in multiple languages. Proficient in managing support cases and building relationships with partners and end-users.
Highest-signal resume keywords
Technical SupportCustomer Service ExperienceSpanish Language Proficiency (C1)Ukrainian Language ProficiencyCRM Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Strong Verbal CommunicationStrong Writing SkillsProblem-Solving SkillsAnalytical SkillsEmpathetic Skills
Tools & Technologies
3Shape Hardware3D ScannersCRM Software
Industry Keywords
Customer-Oriented ApproachMultitaskingResult-OrientedStress-ResistantSelf-Development
About the role
Key responsibilities & impact- Provide technical support for 3Shape hardware, including 3D scanners, and software
- Deliver support through online sessions, telephone, and email
- Participate in occasional on-site events
- Manage support cases by collecting relevant customer information according to company procedures
- Record customer information in the company CRM
- Interact with other departments
- Escalate customer feedback
- Build strong relationships with reselling partners and end-users worldwide
Requirements
What you’ll need- Strong verbal and writing skills in Spanish (C1)
- Strong verbal and writing skills in Ukrainian
- At least Upper-Intermediate English for internal communication
- Customer-oriented approach
- Good communication skills, including asking and listening
- Problem-solving and logical thinking skills
- Result-oriented and stress-resistant
- Aspiration to self-development and eagerness to learn
- Customer Service experience preferred
- Analytical, multitasking, and empathetic skills
Benefits
Comp & perks- Meaningful work that helps to change the future of dentistry
- Unique professional, friendly, and supportive work environment
- Constant professional growth and development
- Healthy work-life balance
- 24 working days of annual vacation
- Medical insurance
- Paid sick leave and child sick leave
- Maternity and paternity leaves
- Breakfasts and lunches in the office
- Comfortable office in UNIT.City
- Parking lot with free spaces for employees
- Occasional business trips to Western Europe
- Opportunity to become part of 3Shape's success