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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong technical support capabilities for 3Shape hardware and software, with a focus on customer service and effective communication in English and Ukrainian. Proven problem-solving skills and the ability to build relationships with partners and end-users are essential.
Highest-signal resume keywords
Technical SupportCustomer-Oriented ApproachProblem-Solving SkillsVerbal and Written CommunicationMultitasking Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Good CommunicatorEmpathetic SkillsResult-OrientedStress-ResistantAspiration to Self-Development
Tools & Technologies
CRM Software
Industry Keywords
3Shape Hardware3D ScannersTechnical IssuesCustomer FeedbackReselling Partners
About the role
Key responsibilities & impact- Provide efficient technical support on 3Shape hardware (3D scanners) and software via online sessions, telephone, e-mails, and occasional on-site events
- Solve and escalate technical issues
- Handle support cases by collecting relevant customer information according to company procedures and recording it in the company CRM
- Interact with other departments and escalate customer feedback
- Build strong relationships with reselling partners and end-users worldwide
Requirements
What you’ll need- Customer-oriented approach
- Good communicator with the ability to ask and listen
- Good verbal and writing skills at an Upper-intermediate level in English and Ukrainian
- Problem-solving and logical thinking skills
- Result-oriented and stress-resistant
- Aspiration to self-development and willingness to grow
- Professional, multitasking, and empathetic skills
Benefits
Comp & perks- Meaningful work that helps to change the future of dentistry
- Work in a unique professional, friendly and supportive environment
- Constant professional growth and development
- A healthy work-life balance
- Comprehensive benefits including 24 working days of annual vacation
- Medical insurance
- Paid sick leaves and child sick leaves
- Maternity and paternity leaves
- Breakfasts and lunches in the office
- Good working conditions in a comfortable office in UNIT.City
- A parking lot with free spaces for employees
- Occasional business trips to Western Europe